Quality Assurance & Inclusive Advisor
2025-05-28T11:30:44+00:00
Planned Parenthood Association
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Plot No. 4592/11 Nkanchibaya Road, Rhodespark P.O. Box 32221
Lusaka
Lusaka
10101
Zambia
Nonprofit, and NGO
Healthcare
2025-06-02T17:00:00+00:00
Zambia
8
ABOUT THE PROJECT RECRUITING
Women’s Integrated Sexual Health (WISH 2) project is one of three components of the overarching WISH Dividend programme that is being procured by the UK Foreign, Commonwealth and Development Office (FCDO). This programme is central to delivering the UK’s priorities on empowering women and girls as set out in the International Development Strategy, the UK’s strategic approach to sub-Saharan Africa and the International Women and Girls Strategy.
IPPF is the prime contractor on Lot 2 – Eastern and Southern Africa covering the following countries: Burundi, Ethiopia, Madagascar, Somalia, South Sudan, Sudan, and Zambia. The project is being implemented in collaboration with IPPF Member Associations and consortium partners to include Options, Ipas, and JHU-CCP.
PPAZ being a member of IPPF will be implementing the WISH2 project locally. PPAZ seeks to recruit for one (1) position, namely Quality Assurance. The staff will be based at the WISH2 office in Lusaka.
JOB SUMMARY
The Quality Assurance & Inclusion Advisor will provide strategic direction and oversee implementation of the WISH2 quality of care technical work plan to ensure high quality and inclusive SRH services in public and private service delivery sites. Working closely with departments of health, Member Association and consortium partners, they will provide quality assurance for client centred care, carrying out clinical and disability audits, strengthening clinical governance and capacity building of health workers. The Quality Assurance & Inclusion Advisor will help to monitor progress ensuring that SRH services are inclusive, accessible, and responsive to the needs of marginalized groups including people with disabilities.
The Quality Assurance & Inclusive Advisor will be reporting to the Project Director.
DUTIES AND RESPONSIBILITIES
The Quality Assurance & Inclusion Advisor will work under the supervision of the WISH 2 Program Director ensuring high quality, and inclusive SRH services. They will serve as a focal point for Quality of Care-related matters, providing guidance, technical expertise, and support to colleagues within the project. They will liaise with other relevant stakeholders such as Organisations for Persons with Disability (OPD) and social welfare to ensure the smooth implementation of disability inclusion services.
Quality Assurance
- Work in collaboration with cluster/facility Quality of Care (QoC) committees to implement annual QoC assessments for all WISH2-supported service delivery points using standardized and disability inclusive Quality of Care tools.
- Provide regular follow-up and monitor the implementation of QoC action plans at facility and cluster levels.
- Facilitate the dissemination of country clinical policies/ guidelines.
- Ensure public and private facility personnel are trained on clinical incident reporting and create platforms for sharing lessons learned from clinical incidents.
- Working together with the procurement team to support and guide country programmes and consortium partners to follow FCDO’s pharmaceutical product and clinical equipment product quality standards.
- Collaborate with facility in-charges and cluster coordinator to conduct disability audit of selected healthcare facilities using standardized tools.
- Collaborate with identified OPDs to promote disability inclusion in all project activities including information sharing, mobilization, referral and uptake of services.
Strengthening Clinical Governance
- Embed and institutionalize Quality-of-Care committees at cluster and facility levels through supporting quarterly QoC committee meetings.
- Establish and oversee mechanisms for reporting and investigating clinical incidents (Adverse Event Reporting and Learning (AERL) System) within the country programme, compiling reports and acting on clinical incidents and trends.
- To establish a robust clinical risk management process that includes, prevention of clinical incidents, risk mitigation and promotion of evidence-based practices.
- Collaborate with cluster QoC committees to conduct quarterly supportive supervision in public/private facilities within the cluster.
- Capacity Building of Healthcare Providers
- Collaborate with department of health and partners to provide orientation and training of service providers on family planning, voluntary and informed consent, client centred care, integrated inclusive SRH services, SGBV etc. to ensure the safe delivery of SRH services.
- Provide regular technical assistance to MAs, public health facilities and consortium partners including IRC on the national QoC frameworks, policies and standards.
- Collaborate with department of health and partners to conduct annual provider competency assessments, mentorship and coaching to improve QoC.
- Collaborate with disability inclusion advisor to organize and deliver training sessions and capacity-building workshops for project staff, and healthcare workers on disability-inclusive SRH services.
Partnership and Networking with OPDs
- Build partnerships with Organizations of Persons with Disability (OPD) at national and subnational level for disability inclusive SRH programming.
- Collaborate with Disability & Inclusion Advisor to conduct capacity assessments for OPD partners, develop action plans and implement them to improve the capacity of OPDs to sustainably participate in inclusive SRH programming in the WISH2 project.
- Facilitate regular consultations and engagement with grassroot organizations of persons with disability, networks, and experts to enhance disability inclusion in Sexual Reproductive Health Services.
- Participate in knowledge sharing on disability-inclusive SRH with programme stakeholders at subnational and national levels.
Monitoring of Client Centered Care
- Work in close collaboration with country teams to ensure the timely entry and analysis of data from annual QoC assessments and audits and to enable timely donor reporting.
- Collaborate with MERL to conduct client exit surveys, evaluate client feedback systems, and routine data quality monitoring.
- Prepare high quality and timely monthly, quarterly and annual narrative reports on QoC and inclusion for submission to the donor in line with IPPF and donor requirements.
- Support program efforts to document and share best practices, lessons learned, and success stories on disability-inclusive SRH
EDUCATION & PROFFESSIONAL
- Bachelor’s degree in Health Sciences i.e. Nurse, Clinical Officer, Public Health, or other related fields
- Master’s Degree in nursing, Clinical Medicine or Public Health is an added advantage
- Minimum of three (3) years of progressive experience in the implementation of inclusive FP/SRH services.
- Excellent technical knowledge/understanding of quality of care within integrated FP/SRHR service delivery and programming.
- Experience in implementing FP/RH quality assurance standards highly preferred.
- Direct experience working with people with disabilities is strongly preferred.
- Experience working in public health systems is essential.
- Experience working in humanitarian / Fragile and Conflict Afflicted Situation (FCAS) settings and understanding of the challenges relating to programme delivery in these settings will be preferred.
KNOWLEDGE, SKILS AND COMPETENIES
- Demonstrable leadership skills including the ability to effectively engage a range of stakeholders
- Fluent English verbal and written communication skills with being an advantage.
- Excellent interpersonal skills with a proven ability to advocate, influence and negotiate.
- The ability to plan, organize and prioritize work.
- Good coordination, problem solving
- Excellent report writing skills.
- Excellent training and capacity building skills.
The Quality Assurance & Inclusion Advisor will work under the supervision of the WISH 2 Program Director ensuring high quality, and inclusive SRH services. They will serve as a focal point for Quality of Care-related matters, providing guidance, technical expertise, and support to colleagues within the project. They will liaise with other relevant stakeholders such as Organisations for Persons with Disability (OPD) and social welfare to ensure the smooth implementation of disability inclusion services. Quality Assurance Work in collaboration with cluster/facility Quality of Care (QoC) committees to implement annual QoC assessments for all WISH2-supported service delivery points using standardized and disability inclusive Quality of Care tools. Provide regular follow-up and monitor the implementation of QoC action plans at facility and cluster levels. Facilitate the dissemination of country clinical policies/ guidelines. Ensure public and private facility personnel are trained on clinical incident reporting and create platforms for sharing lessons learned from clinical incidents. Working together with the procurement team to support and guide country programmes and consortium partners to follow FCDO’s pharmaceutical product and clinical equipment product quality standards. Collaborate with facility in-charges and cluster coordinator to conduct disability audit of selected healthcare facilities using standardized tools. Collaborate with identified OPDs to promote disability inclusion in all project activities including information sharing, mobilization, referral and uptake of services. Strengthening Clinical Governance Embed and institutionalize Quality-of-Care committees at cluster and facility levels through supporting quarterly QoC committee meetings. Establish and oversee mechanisms for reporting and investigating clinical incidents (Adverse Event Reporting and Learning (AERL) System) within the country programme, compiling reports and acting on clinical incidents and trends. To establish a robust clinical risk management process that includes, prevention of clinical incidents, risk mitigation and promotion of evidence-based practices. Collaborate with cluster QoC committees to conduct quarterly supportive supervision in public/private facilities within the cluster. Capacity Building of Healthcare Providers Collaborate with department of health and partners to provide orientation and training of service providers on family planning, voluntary and informed consent, client centred care, integrated inclusive SRH services, SGBV etc. to ensure the safe delivery of SRH services. Provide regular technical assistance to MAs, public health facilities and consortium partners including IRC on the national QoC frameworks, policies and standards. Collaborate with department of health and partners to conduct annual provider competency assessments, mentorship and coaching to improve QoC. Collaborate with disability inclusion advisor to organize and deliver training sessions and capacity-building workshops for project staff, and healthcare workers on disability-inclusive SRH services. Partnership and Networking with OPDs Build partnerships with Organizations of Persons with Disability (OPD) at national and subnational level for disability inclusive SRH programming. Collaborate with Disability & Inclusion Advisor to conduct capacity assessments for OPD partners, develop action plans and implement them to improve the capacity of OPDs to sustainably participate in inclusive SRH programming in the WISH2 project. Facilitate regular consultations and engagement with grassroot organizations of persons with disability, networks, and experts to enhance disability inclusion in Sexual Reproductive Health Services. Participate in knowledge sharing on disability-inclusive SRH with programme stakeholders at subnational and national levels. Monitoring of Client Centered Care Work in close collaboration with country teams to ensure the timely entry and analysis of data from annual QoC assessments and audits and to enable timely donor reporting. Collaborate with MERL to conduct client exit surveys, evaluate client feedback systems, and routine data quality monitoring. Prepare high quality and timely monthly, quarterly and annual narrative reports on QoC and inclusion for submission to the donor in line with IPPF and donor requirements. Support program efforts to document and share best practices, lessons learned, and success stories on disability-inclusive SRH
Demonstrable leadership skills including the ability to effectively engage a range of stakeholders Fluent English verbal and written communication skills with being an advantage. Excellent interpersonal skills with a proven ability to advocate, influence and negotiate. The ability to plan, organize and prioritize work. Good coordination, problem solving Excellent report writing skills. Excellent training and capacity building skills.
Bachelor’s degree in Health Sciences i.e. Nurse, Clinical Officer, Public Health, or other related fields Master’s Degree in nursing, Clinical Medicine or Public Health is an added advantage Minimum of three (3) years of progressive experience in the implementation of inclusive FP/SRH services. Excellent technical knowledge/understanding of quality of care within integrated FP/SRHR service delivery and programming. Experience in implementing FP/RH quality assurance standards highly preferred. Direct experience working with people with disabilities is strongly preferred. Experience working in public health systems is essential. Experience working in humanitarian / Fragile and Conflict Afflicted Situation (FCAS) settings and understanding of the challenges relating to programme delivery in these settings will be preferred.
JOB-6836f3e4780a1
Vacancy title:
Quality Assurance & Inclusive Advisor
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Healthcare]
Jobs at:
Planned Parenthood Association
Deadline of this Job:
Monday, June 2 2025
Duty Station:
Plot No. 4592/11 Nkanchibaya Road, Rhodespark P.O. Box 32221 | Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, May 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
ABOUT THE PROJECT RECRUITING
Women’s Integrated Sexual Health (WISH 2) project is one of three components of the overarching WISH Dividend programme that is being procured by the UK Foreign, Commonwealth and Development Office (FCDO). This programme is central to delivering the UK’s priorities on empowering women and girls as set out in the International Development Strategy, the UK’s strategic approach to sub-Saharan Africa and the International Women and Girls Strategy.
IPPF is the prime contractor on Lot 2 – Eastern and Southern Africa covering the following countries: Burundi, Ethiopia, Madagascar, Somalia, South Sudan, Sudan, and Zambia. The project is being implemented in collaboration with IPPF Member Associations and consortium partners to include Options, Ipas, and JHU-CCP.
PPAZ being a member of IPPF will be implementing the WISH2 project locally. PPAZ seeks to recruit for one (1) position, namely Quality Assurance. The staff will be based at the WISH2 office in Lusaka.
JOB SUMMARY
The Quality Assurance & Inclusion Advisor will provide strategic direction and oversee implementation of the WISH2 quality of care technical work plan to ensure high quality and inclusive SRH services in public and private service delivery sites. Working closely with departments of health, Member Association and consortium partners, they will provide quality assurance for client centred care, carrying out clinical and disability audits, strengthening clinical governance and capacity building of health workers. The Quality Assurance & Inclusion Advisor will help to monitor progress ensuring that SRH services are inclusive, accessible, and responsive to the needs of marginalized groups including people with disabilities.
The Quality Assurance & Inclusive Advisor will be reporting to the Project Director.
DUTIES AND RESPONSIBILITIES
The Quality Assurance & Inclusion Advisor will work under the supervision of the WISH 2 Program Director ensuring high quality, and inclusive SRH services. They will serve as a focal point for Quality of Care-related matters, providing guidance, technical expertise, and support to colleagues within the project. They will liaise with other relevant stakeholders such as Organisations for Persons with Disability (OPD) and social welfare to ensure the smooth implementation of disability inclusion services.
Quality Assurance
- Work in collaboration with cluster/facility Quality of Care (QoC) committees to implement annual QoC assessments for all WISH2-supported service delivery points using standardized and disability inclusive Quality of Care tools.
- Provide regular follow-up and monitor the implementation of QoC action plans at facility and cluster levels.
- Facilitate the dissemination of country clinical policies/ guidelines.
- Ensure public and private facility personnel are trained on clinical incident reporting and create platforms for sharing lessons learned from clinical incidents.
- Working together with the procurement team to support and guide country programmes and consortium partners to follow FCDO’s pharmaceutical product and clinical equipment product quality standards.
- Collaborate with facility in-charges and cluster coordinator to conduct disability audit of selected healthcare facilities using standardized tools.
- Collaborate with identified OPDs to promote disability inclusion in all project activities including information sharing, mobilization, referral and uptake of services.
Strengthening Clinical Governance
- Embed and institutionalize Quality-of-Care committees at cluster and facility levels through supporting quarterly QoC committee meetings.
- Establish and oversee mechanisms for reporting and investigating clinical incidents (Adverse Event Reporting and Learning (AERL) System) within the country programme, compiling reports and acting on clinical incidents and trends.
- To establish a robust clinical risk management process that includes, prevention of clinical incidents, risk mitigation and promotion of evidence-based practices.
- Collaborate with cluster QoC committees to conduct quarterly supportive supervision in public/private facilities within the cluster.
- Capacity Building of Healthcare Providers
- Collaborate with department of health and partners to provide orientation and training of service providers on family planning, voluntary and informed consent, client centred care, integrated inclusive SRH services, SGBV etc. to ensure the safe delivery of SRH services.
- Provide regular technical assistance to MAs, public health facilities and consortium partners including IRC on the national QoC frameworks, policies and standards.
- Collaborate with department of health and partners to conduct annual provider competency assessments, mentorship and coaching to improve QoC.
- Collaborate with disability inclusion advisor to organize and deliver training sessions and capacity-building workshops for project staff, and healthcare workers on disability-inclusive SRH services.
Partnership and Networking with OPDs
- Build partnerships with Organizations of Persons with Disability (OPD) at national and subnational level for disability inclusive SRH programming.
- Collaborate with Disability & Inclusion Advisor to conduct capacity assessments for OPD partners, develop action plans and implement them to improve the capacity of OPDs to sustainably participate in inclusive SRH programming in the WISH2 project.
- Facilitate regular consultations and engagement with grassroot organizations of persons with disability, networks, and experts to enhance disability inclusion in Sexual Reproductive Health Services.
- Participate in knowledge sharing on disability-inclusive SRH with programme stakeholders at subnational and national levels.
Monitoring of Client Centered Care
- Work in close collaboration with country teams to ensure the timely entry and analysis of data from annual QoC assessments and audits and to enable timely donor reporting.
- Collaborate with MERL to conduct client exit surveys, evaluate client feedback systems, and routine data quality monitoring.
- Prepare high quality and timely monthly, quarterly and annual narrative reports on QoC and inclusion for submission to the donor in line with IPPF and donor requirements.
- Support program efforts to document and share best practices, lessons learned, and success stories on disability-inclusive SRH
EDUCATION & PROFFESSIONAL
- Bachelor’s degree in Health Sciences i.e. Nurse, Clinical Officer, Public Health, or other related fields
- Master’s Degree in nursing, Clinical Medicine or Public Health is an added advantage
- Minimum of three (3) years of progressive experience in the implementation of inclusive FP/SRH services.
- Excellent technical knowledge/understanding of quality of care within integrated FP/SRHR service delivery and programming.
- Experience in implementing FP/RH quality assurance standards highly preferred.
- Direct experience working with people with disabilities is strongly preferred.
- Experience working in public health systems is essential.
- Experience working in humanitarian / Fragile and Conflict Afflicted Situation (FCAS) settings and understanding of the challenges relating to programme delivery in these settings will be preferred.
KNOWLEDGE, SKILS AND COMPETENIES
- Demonstrable leadership skills including the ability to effectively engage a range of stakeholders
- Fluent English verbal and written communication skills with being an advantage.
- Excellent interpersonal skills with a proven ability to advocate, influence and negotiate.
- The ability to plan, organize and prioritize work.
- Good coordination, problem solving
- Excellent report writing skills.
- Excellent training and capacity building skills.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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