Receptionist / Front Office Administrator
2025-10-06T05:25:41+00:00
Eleganciana Lodges
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Admin & Office
2025-10-08T17:00:00+00:00
Zambia
8
Key Responsibilities:
• Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary.
• Handle incoming and outgoing communications via phone, email, and social media promptly and professionally.
• Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval.
• Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed.
• Provide administrative support, including documentation, report writing, filing, and assisting management as assigned.
• Perform any additional front office or administrative tasks as directed by supervisors.
Minimum Qualifications & Experience:
• Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field.
• Minimum 2 years’ experience in a similar role within the hospitality industry.
• Strong understanding of customer service in hospitality, both face-to-face and via phone/email communication.
• Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage.
• Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.
Required Application Documents:
• CV/Resume
• Cover Letter
• Certified copies of Degree/Diploma and Academic Transcripts
• Recommendation letter from previous workplace • Certified Copy of Grade 12 Certificate
Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary. • Handle incoming and outgoing communications via phone, email, and social media promptly and professionally. • Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval. • Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed. • Provide administrative support, including documentation, report writing, filing, and assisting management as assigned. • Perform any additional front office or administrative tasks as directed by supervisors.
Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field. • Minimum 2 years’ experience in a similar role within the hospitality industry. • Strong understanding of customer service in hospitality, both face-to-face and via phone/email communication. • Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage. • Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.
JOB-68e352d51af4a
Vacancy title:
Receptionist / Front Office Administrator
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]
Jobs at:
Eleganciana Lodges
Deadline of this Job:
Wednesday, October 8 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, October 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities:
• Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary.
• Handle incoming and outgoing communications via phone, email, and social media promptly and professionally.
• Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval.
• Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed.
• Provide administrative support, including documentation, report writing, filing, and assisting management as assigned.
• Perform any additional front office or administrative tasks as directed by supervisors.
Minimum Qualifications & Experience:
• Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field.
• Minimum 2 years’ experience in a similar role within the hospitality industry.
• Strong understanding of customer service in hospitality, both face-to-face and via phone/email communication.
• Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage.
• Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.
Required Application Documents:
• CV/Resume
• Cover Letter
• Certified copies of Degree/Diploma and Academic Transcripts
• Recommendation letter from previous workplace • Certified Copy of Grade 12 Certificate
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
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