Background

Acamms Lodge (Roma)

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and requests promptly and courteously
• Manage reservations, ensuring accuracy and updating information as needed
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with Housekeeping to track room availability and guest requests
• Answer phone calls and direct inquiries to the appropriate department
• Maintain a neat and organized front desk area
• Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

• Previous experience as a Hotel Receptionist or in a similar role is a plus
• Excellent communication and interpersonal skills
• Attention to detail and organizational abilities
• Knowledge of hotel reservation systems and point-of-sale software is a plus
• Ability to handle guest issues with professionalism and empathy
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent
• Problem-solving skills and the ability to handle multitasking in a fast-paced environment
• Eagerness to contribute to a positive guest experience
• Team player with a customer-focused mindset

• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and requests promptly and courteously
• Manage reservations, ensuring accuracy and updating information as needed
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with Housekeeping to track room availability and guest requests
• Answer phone calls and direct inquiries to the appropriate department
• Maintain a neat and organized front desk area
• Contribute to a positive and welcoming atmosphere for guests

• Excellent communication and interpersonal skills
• Attention to detail and organizational abilities
• Knowledge of hotel reservation systems and point-of-sale software is a plus
• Ability to handle guest issues with professionalism and empathy
• Flexibility to work evenings, weekends, and holidays as needed
• Problem-solving skills and the ability to handle multitasking in a fast-paced environment
• Eagerness to contribute to a positive guest experience
• Team player with a customer-focused mindset

• High school diploma or equivalent