Receptionist
2025-05-23T04:40:47+00:00
Ciela Resort & Spa
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_8071/logo/Ciela%20Resort%20&%20Spa.png
https://cielaresort.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Admin & Office
2025-05-28T17:00:00+00:00
Zambia
8
Job Title: Receptionist
Location: Ciela Resort & Spa
Posted On: 22nd May 2025
Employment Type: Full-Time
Position Overview:
The Receptionist will be the first point of contact for guests at Ciela Resort & Spa. This role requires a warm, professional, and highly organized individual who thrives in a fast-paced hospitality environment. The ideal candidate will deliver outstanding customer service and ensure every guest receives a seamless and memorable experience from arrival to departure.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival and departure
- Manage check-in and check-out processes efficiently
- Handle reservations, room allocations, and guest requests
- Respond to guest inquiries via phone, email, and in person
- Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction
- Maintain accurate records of bookings, payments, and guest information
- Handle guest feedback or complaints with care and professionalism
- Ensure the front desk area is tidy, welcoming, and stocked with materials.
Qualifications:
- Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage
- At least 2 years of experience in hotel front desk or customer service role.
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanour
- Proficient in Microsoft Office; knowledge of hotel management software ( Opera)
- Flexibility to work in shifts, including weekends and holidays
Greet guests warmly and professionally upon arrival and departure Manage check-in and check-out processes efficiently Handle reservations, room allocations, and guest requests Respond to guest inquiries via phone, email, and in person Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction Maintain accurate records of bookings, payments, and guest information Handle guest feedback or complaints with care and professionalism Ensure the front desk area is tidy, welcoming, and stocked with materials.
Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage At least 2 years of experience in hotel front desk or customer service role. Excellent communication and interpersonal skills Strong organizational and multitasking abilities Professional appearance and demeanour Proficient in Microsoft Office; knowledge of hotel management software ( Opera) Flexibility to work in shifts, including weekends and holidays
Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage At least 2 years of experience in hotel front desk or customer service role. Excellent communication and interpersonal skills Strong organizational and multitasking abilities Professional appearance and demeanour Proficient in Microsoft Office; knowledge of hotel management software ( Opera) Flexibility to work in shifts, including weekends and holidays
JOB-682ffc4f02e83
Vacancy title:
Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]
Jobs at:
Ciela Resort & Spa
Deadline of this Job:
Wednesday, May 28 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, May 23 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Ciela Resort & Spa
Ciela Resort & Spa jobs in Zambia
JOB DETAILS:
Job Title: Receptionist
Location: Ciela Resort & Spa
Posted On: 22nd May 2025
Employment Type: Full-Time
Position Overview:
The Receptionist will be the first point of contact for guests at Ciela Resort & Spa. This role requires a warm, professional, and highly organized individual who thrives in a fast-paced hospitality environment. The ideal candidate will deliver outstanding customer service and ensure every guest receives a seamless and memorable experience from arrival to departure.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival and departure
- Manage check-in and check-out processes efficiently
- Handle reservations, room allocations, and guest requests
- Respond to guest inquiries via phone, email, and in person
- Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction
- Maintain accurate records of bookings, payments, and guest information
- Handle guest feedback or complaints with care and professionalism
- Ensure the front desk area is tidy, welcoming, and stocked with materials.
Qualifications:
- Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage
- At least 2 years of experience in hotel front desk or customer service role.
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanour
- Proficient in Microsoft Office; knowledge of hotel management software ( Opera)
- Flexibility to work in shifts, including weekends and holidays
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Interested candidates should submit their CV and a cover letter by 29th May 2025 at 17:00hrs. Please include “Receptionist” in the subject line.
All Jobs | QUICK ALERT SUBSCRIPTION
