Vacancy title:
Relationship Manager, Consumer Lending

[Type: FULL_TIME, Industry: Banking, Category: Customer Service]

Jobs at:
United Bank for Africa (Z) Ltd

Deadline of this Job:
Monday, March 31 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Essential Information:

To establish and maintain positive customer relationships through a bundle of new and existing products

Reporting Relationships:

Functionally reports to the Heads; Consumer Lending

Administratively report to Branch Manager

Job Duties:

• Prepare documentation on the creation of risk assets to increase business office profitability
• Aggressively market the bank’s product to ensure favorable market response.
• Solicit and acquire customer relationships to improve and manage growth
• Making calls and visiting business customers as well as attending meetings
• Tailoring of products to suit customer needs
• Processing data to produce accurate facts, figures, and reports;
• Facilitating, establishing and maintaining effective relationships with new and existing customers;
• Reactivating dormant customer relationships

Key Performance Indicators:

1. Achieve the approved Consumer Loan PBT target
2. Achieve the approved Consumer Loan target
3. Achieve the Consumer Loan NPL target

Skills:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal and communications skills.
• Selling and marketing skills
  Must be self-solution driven, proactive and have acceptable knowledge of the business environment

Job Requirements & Knowledge:

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy

Application requirements:

1. First degree in any field.
2. Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics
3. ZAQA verified certificates
4. Zero (0) to two (2) years cognate experience

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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Interested candidates that meet the above requirements should apply through email 

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