Relationship Manager – Commercial North
2025-05-13T08:44:40+00:00
ABSA Group
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https://www.absa.co.zm
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Banking
Customer Service
2025-05-17T17:00:00+00:00
Zambia
8
Job Summary
To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.
• To manage and sustain a portfolio of Commercial customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction
Job Description
Customer relationship management: Relationship Management and Client Solutioning, Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities | : | : | : | :
Sales and Service 80%
- Achieve agreed sales targets for liabilities, assets and income.
- Develop and implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers.
- Create a lead base of external target market through networking,
discussions with SME advisors in branches and attending relevant social events,
Seminars, trade shows and industry events.
- Spend a minimum of 75% of available time visiting with customers and targets
- Develop relationship plan for customers including sales and contact strategy
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
- Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
Risk and Control 20%
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Customer relationship management: Relationship Management and Client Solutioning, Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities | : | : | : | : Sales and Service 80% Achieve agreed sales targets for liabilities, assets and income. Develop and implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers. Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, Seminars, trade shows and industry events. Spend a minimum of 75% of available time visiting with customers and targets Develop relationship plan for customers including sales and contact strategy Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers Deal with, and find resolutions for, customer complaints. Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively. Monitor and ensure adherence to risk service standards. Produce call reports in agreed format for all scheduled significant business meetings. Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution. Manage and control portfolio within agreed limits Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk Risk and Control 20% Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
No Requirements
JOB-68230678b6c63
Vacancy title:
Relationship Manager – Commercial North
[Type: FULL_TIME, Industry: Banking, Category: Customer Service]
Jobs at:
ABSA Group
Deadline of this Job:
Saturday, May 17 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, May 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.
• To manage and sustain a portfolio of Commercial customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction
Job Description
Customer relationship management: Relationship Management and Client Solutioning, Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities | : | : | : | :
Sales and Service 80%
- Achieve agreed sales targets for liabilities, assets and income.
- Develop and implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers.
- Create a lead base of external target market through networking,
discussions with SME advisors in branches and attending relevant social events,
Seminars, trade shows and industry events.
- Spend a minimum of 75% of available time visiting with customers and targets
- Develop relationship plan for customers including sales and contact strategy
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
- Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
Risk and Control 20%
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
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