Relationship Manager – SME
2025-04-10T14:13:49+00:00
Altus Financial Services Limited
https://www.greatzambiajobs.com/components/com_jsjobs/images/blank_logo.png
https://www.altus.capital/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Financial Services
Customer Service
2025-04-25T17:00:00+00:00
Zambia
8
Overview: A Relationship Manager for Small and Medium Enterprises (SME) is responsible for managing and nurturing relationships with SME clients. This role focuses on understanding the unique needs of small and medium-sized businesses, providing tailored financial solutions, and ensuring client satisfaction to drive business growth.
Key Responsibilities:
Client Relationship Management: Develop and maintain strong relationships with SME clients, acting as their primary point of contact for financial services.
Financial Advisory: Offer expert advice on financial products and services, such as loans, credit, investments, and insurance, to meet the specific needs of SME clients.
Sales and Business Development: Identify and pursue new business opportunities within the SME sector to expand the client base and increase revenue.
Portfolio Management: Monitor and manage the financial portfolios of SME clients, ensuring optimal performance and compliance with regulations.
Risk Assessment: Evaluate the creditworthiness and financial stability of SME clients, conducting thorough risk assessments to inform lending decisions.
Customer Service: Provide exceptional customer service, addressing client queries and concerns promptly and effectively.
Market Analysis: Stay informed about market trends, economic conditions, and regulatory changes affecting the SME sector to provide relevant and up-to-date advice to clients.
Qualifications:
- Bachelor’s degree in finance, Business Administration, or a related field.
- Proven experience in relationship management or financial advisory roles, preferably within the SME sector (Minimum Of 3 Years)
- Strong understanding of financial products, services, and market dynamics relevant to SMEs.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to assess risk and make sound financial decisions.
- Customer-focused with a commitment to delivering high-quality service.
Skills:
- Financial analysis and risk assessment
- Sales and business development
- Customer relationship management
- Market research and analysis
- Effective communication and negotiation
- Problem-solving and decision-making
Client Relationship Management: Develop and maintain strong relationships with SME clients, acting as their primary point of contact for financial services. Financial Advisory: Offer expert advice on financial products and services, such as loans, credit, investments, and insurance, to meet the specific needs of SME clients. Sales and Business Development: Identify and pursue new business opportunities within the SME sector to expand the client base and increase revenue. Portfolio Management: Monitor and manage the financial portfolios of SME clients, ensuring optimal performance and compliance with regulations. Risk Assessment: Evaluate the creditworthiness and financial stability of SME clients, conducting thorough risk assessments to inform lending decisions. Customer Service: Provide exceptional customer service, addressing client queries and concerns promptly and effectively. Market Analysis: Stay informed about market trends, economic conditions, and regulatory changes affecting the SME sector to provide relevant and up-to-date advice to clients.
Financial analysis and risk assessment Sales and business development Customer relationship management Market research and analysis Effective communication and negotiation Problem-solving and decision-making
Bachelor’s degree in finance, Business Administration, or a related field. Proven experience in relationship management or financial advisory roles, preferably within the SME sector (Minimum Of 3 Years) Strong understanding of financial products, services, and market dynamics relevant to SMEs. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to assess risk and make sound financial decisions. Customer-focused with a commitment to delivering high-quality service.
JOB-67f7d21dec805
Vacancy title:
Relationship Manager – SME
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]
Jobs at:
Altus Financial Services Limited
Deadline of this Job:
Friday, April 25 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, April 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Overview: A Relationship Manager for Small and Medium Enterprises (SME) is responsible for managing and nurturing relationships with SME clients. This role focuses on understanding the unique needs of small and medium-sized businesses, providing tailored financial solutions, and ensuring client satisfaction to drive business growth.
Key Responsibilities:
Client Relationship Management: Develop and maintain strong relationships with SME clients, acting as their primary point of contact for financial services.
Financial Advisory: Offer expert advice on financial products and services, such as loans, credit, investments, and insurance, to meet the specific needs of SME clients.
Sales and Business Development: Identify and pursue new business opportunities within the SME sector to expand the client base and increase revenue.
Portfolio Management: Monitor and manage the financial portfolios of SME clients, ensuring optimal performance and compliance with regulations.
Risk Assessment: Evaluate the creditworthiness and financial stability of SME clients, conducting thorough risk assessments to inform lending decisions.
Customer Service: Provide exceptional customer service, addressing client queries and concerns promptly and effectively.
Market Analysis: Stay informed about market trends, economic conditions, and regulatory changes affecting the SME sector to provide relevant and up-to-date advice to clients.
Qualifications:
- Bachelor’s degree in finance, Business Administration, or a related field.
- Proven experience in relationship management or financial advisory roles, preferably within the SME sector (Minimum Of 3 Years)
- Strong understanding of financial products, services, and market dynamics relevant to SMEs.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to assess risk and make sound financial decisions.
- Customer-focused with a commitment to delivering high-quality service.
Skills:
- Financial analysis and risk assessment
- Sales and business development
- Customer relationship management
- Market research and analysis
- Effective communication and negotiation
- Problem-solving and decision-making
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Email all their documents in a SINGLE PDF and Indicate the email subject as – APPLICATION FOR EMPLOYMENT AS RELATIONSHIP MANAGER – SME (LUSAKA OR KITWE)
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