Sales Executive
2025-07-09T13:44:26+00:00
Kenya Airways
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_1730/logo/Kenya%20Airways.png
https://www.kenya-airways.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Transportation, Distribution, and Logistics
Sales & Retail
2025-07-11T17:00:00+00:00
Zambia
8
Job Reference: IRC5589
Location: Lusaka, Zambia
Department: Commercial
Application Deadline: 11 July 2025
Job Summary
Kenya Airways is seeking a dynamic and results-driven Sales Executive to join its Lusaka team. Reporting to the Country Manager – Zambia, the successful candidate will contribute to achieving passenger and cargo sales targets, manage a designated portfolio (trade and corporate clients), and support customer satisfaction through active engagement and relationship management.
Key Responsibilities
Sales & Market Development
- Support and execute the country’s sales strategy, emphasizing direct channels and online platforms.
- Increase market share within the existing customer portfolio.
- Gather and present valuable market intelligence during weekly sales meetings.
- Develop and implement portfolio-specific sales strategies and action plans.
- Identify and address client objections effectively to deliver superior customer experiences.
- Maintain a healthy prospect pipeline and regularly convert leads into active customers across B2B and B2C segments.
- Manage sales calls and activities through CRM (weekly/fortnightly updates).
- Troubleshoot and resolve commercial and administrative issues within trade and corporate frameworks.
Customer Relationship Management
- Increase customer engagement through direct interaction (B2B & B2C).
- Track and improve Net Promoter Score (NPS).
- Grow and maintain B2B and B2C customer databases.
- Ensure continuous support throughout the client lifecycle, maintaining long-term relationships.
Teamwork & Collaboration
- Work seamlessly with internal Sales and Customer Experience teams.
- Convert partnership leads and collaborate on business development efforts.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Economics, or a related field.
- 3–4 years of sales experience, preferably in a similar or related role.
- Strong background in sales and customer service, including pipeline and CRM management.
- Proven experience managing a diverse sales portfolio.
- Demonstrated commercial acumen and entrepreneurial mindset.
- Tech-savvy with knowledge of formal sales processes and CRM tools.
- Understanding of global and regional travel trends.
- Highly analytical with excellent problem-solving skills.
- Airline experience and ticketing knowledge will be a distinct advantage.
Additional Information
- Currency: KES
- Travel: Moderate
- Work From Home: Not specified
Sales & Market Development Support and execute the country’s sales strategy, emphasizing direct channels and online platforms. Increase market share within the existing customer portfolio. Gather and present valuable market intelligence during weekly sales meetings. Develop and implement portfolio-specific sales strategies and action plans. Identify and address client objections effectively to deliver superior customer experiences. Maintain a healthy prospect pipeline and regularly convert leads into active customers across B2B and B2C segments. Manage sales calls and activities through CRM (weekly/fortnightly updates). Troubleshoot and resolve commercial and administrative issues within trade and corporate frameworks. Customer Relationship Management Increase customer engagement through direct interaction (B2B & B2C). Track and improve Net Promoter Score (NPS). Grow and maintain B2B and B2C customer databases. Ensure continuous support throughout the client lifecycle, maintaining long-term relationships. Teamwork & Collaboration Work seamlessly with internal Sales and Customer Experience teams. Convert partnership leads and collaborate on business development efforts.
Bachelor’s Degree in Business Administration, Economics, or a related field. 3–4 years of sales experience, preferably in a similar or related role. Strong background in sales and customer service, including pipeline and CRM management. Proven experience managing a diverse sales portfolio. Demonstrated commercial acumen and entrepreneurial mindset. Tech-savvy with knowledge of formal sales processes and CRM tools. Understanding of global and regional travel trends. Highly analytical with excellent problem-solving skills. Airline experience and ticketing knowledge will be a distinct advantage.
Bachelor’s Degree in Business Administration, Economics, or a related field. 3–4 years of sales experience, preferably in a similar or related role. Strong background in sales and customer service, including pipeline and CRM management. Proven experience managing a diverse sales portfolio. Demonstrated commercial acumen and entrepreneurial mindset. Tech-savvy with knowledge of formal sales processes and CRM tools. Understanding of global and regional travel trends. Highly analytical with excellent problem-solving skills. Airline experience and ticketing knowledge will be a distinct advantage.
JOB-686e723a5a2b3
Vacancy title:
Sales Executive
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Sales & Retail]
Jobs at:
Kenya Airways
Deadline of this Job:
Friday, July 11 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, July 9 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Reference: IRC5589
Location: Lusaka, Zambia
Department: Commercial
Application Deadline: 11 July 2025
Job Summary
Kenya Airways is seeking a dynamic and results-driven Sales Executive to join its Lusaka team. Reporting to the Country Manager – Zambia, the successful candidate will contribute to achieving passenger and cargo sales targets, manage a designated portfolio (trade and corporate clients), and support customer satisfaction through active engagement and relationship management.
Key Responsibilities
Sales & Market Development
- Support and execute the country’s sales strategy, emphasizing direct channels and online platforms.
- Increase market share within the existing customer portfolio.
- Gather and present valuable market intelligence during weekly sales meetings.
- Develop and implement portfolio-specific sales strategies and action plans.
- Identify and address client objections effectively to deliver superior customer experiences.
- Maintain a healthy prospect pipeline and regularly convert leads into active customers across B2B and B2C segments.
- Manage sales calls and activities through CRM (weekly/fortnightly updates).
- Troubleshoot and resolve commercial and administrative issues within trade and corporate frameworks.
Customer Relationship Management
- Increase customer engagement through direct interaction (B2B & B2C).
- Track and improve Net Promoter Score (NPS).
- Grow and maintain B2B and B2C customer databases.
- Ensure continuous support throughout the client lifecycle, maintaining long-term relationships.
Teamwork & Collaboration
- Work seamlessly with internal Sales and Customer Experience teams.
- Convert partnership leads and collaborate on business development efforts.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Economics, or a related field.
- 3–4 years of sales experience, preferably in a similar or related role.
- Strong background in sales and customer service, including pipeline and CRM management.
- Proven experience managing a diverse sales portfolio.
- Demonstrated commercial acumen and entrepreneurial mindset.
- Tech-savvy with knowledge of formal sales processes and CRM tools.
- Understanding of global and regional travel trends.
- Highly analytical with excellent problem-solving skills.
- Airline experience and ticketing knowledge will be a distinct advantage.
Additional Information
- Currency: KES
- Travel: Moderate
- Work From Home: Not specified
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
If you meet the above requirements and are ready to be part of a dynamic commercial team, submit your detailed CV via the Kenya Airways careers portal only.
Due to the high volume of applications, only shortlisted candidates will be contacted.
Kenya Airways is an equal opportunity employer.
To apply for this job please visit i-pride.kenya-airways.com.
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