Position Summary

Kutwila Media and Marketing Limited is seeking a dynamic, results-driven Sales & Social Media Management Officer to drive revenue growth and manage our client's digital presence.

The ideal candidate will be responsible for selling Kutwila’s marketing and printing services, managing and growing our client's social media platforms, generating leads, converting prospects into paying clients, and ensuring high engagement and company brand visibility across digital channels.

This role combines sales, digital marketing, and client relationship management, making it ideal for a self-motivated professional with strong communication skills and a passion for sales, media and marketing.

Key Duties & Responsibilities

Sales & Business Development

• Actively sell Kutwila services including:
  • Social media marketing & management
  • Embroidery & heat pressing
  • Large format printing
  • Wikipedia page creation & editing
  • Branding and promotional materials
• Identify, approach, and onboard new clients (SMEs, corporates, institutions, and individuals)
• Develop and manage a sales pipeline from lead generation to deal closure
• Conduct client meetings, presentations, and service pitching
• Prepare quotations, proposals, and follow up on payments
• Upsell and cross-sell services to existing clients

Social Media Management

• Plan, create, schedule, and manage content across platforms (Skult, Facebook, Instagram, TikTok, LinkedIn, WhatsApp Business)
• Grow followers, engagement, leads, and brand visibility
• Respond to messages, comments, and inquiries in a timely and professional manner
• Track content performance and recommend improvements

Brand & Marketing Support

• Assist in developing monthly marketing campaigns and promotions
• Support brand positioning and storytelling for Kutwila and its clients
• Coordinate with designers, printers, and production teams for campaign execution

Reporting & Administration

• Prepare weekly and monthly sales and social media performance reports
• Maintain client records, leads database, and campaign documentation
• Meet set sales and engagement targets

Minimum Requirements & Qualifications

• Diploma or Degree in:
  • Marketing
  • Sales
  • Business Administration
  • Mass Communication
  • Digital Marketing
  • or related field
• Minimum 1–3 years experience in:
  • Sales, marketing, or social media management
  • Proven experience managing social media pages for a brand or business
  • Experience selling services (B2B and B2C) is an added advantage
  • Knowledge of the Zambian market is es

Skills & Competencies

• Strong sales, negotiation, and persuasion skills
• Excellent written and verbal communication skills
• Strong understanding of social media platforms and trends
• Content planning and basic copywriting skills
• Ability to work independently with minimal supervision
• Strong time management and multitasking ability
• Customer-focused mindset
• Basic understanding of paid ads (Facebook/Instagram) is an advantage
• Computer literacy (Microsoft Office, Google Workspace)

Key Performance Indicators (KPIs)

• Monthly and quarterly sales revenue targets achieved
• Number of new clients acquired
• Client retention and repeat business rate
• Social media follower growth rate
• Engagement rate (likes, comments, shares, messages)
• Number of qualified leads generated through social media
• Conversion rate from leads to paying clients
• Campaign performance and ROI (where applicable)

Personal Attributes (Added Advantage)

• Self-starter with an entrepreneurial mindset
• Creative and innovative thinker
• Results-oriented and goal-driven
• Professional, reliable, and trustworthy
• Passion for media, branding, and marketing

• Actively sell Kutwila services including: Social media marketing & management, Embroidery & heat pressing, Large format printing, Wikipedia page creation & editing, Branding and promotional materials
• Identify, approach, and onboard new clients (SMEs, corporates, institutions, and individuals)
• Develop and manage a sales pipeline from lead generation to deal closure
• Conduct client meetings, presentations, and service pitching
• Prepare quotations, proposals, and follow up on payments
• Upsell and cross-sell services to existing clients
• Plan, create, schedule, and manage content across platforms (Skult, Facebook, Instagram, TikTok, LinkedIn, WhatsApp Business)
• Grow followers, engagement, leads, and brand visibility
• Respond to messages, comments, and inquiries in a timely and professional manner
• Track content performance and recommend improvements
• Assist in developing monthly marketing campaigns and promotions
• Support brand positioning and storytelling for Kutwila and its clients
• Coordinate with designers, printers, and production teams for campaign execution
• Prepare weekly and monthly sales and social media performance reports
• Maintain client records, leads database, and campaign documentation
• Meet set sales and engagement targets

• Strong sales, negotiation, and persuasion skills
• Excellent written and verbal communication skills
• Strong understanding of social media platforms and trends
• Content planning and basic copywriting skills
• Ability to work independently with minimal supervision
• Strong time management and multitasking ability
• Customer-focused mindset
• Basic understanding of paid ads (Facebook/Instagram) is an advantage
• Computer literacy (Microsoft Office, Google Workspace)

• Diploma or Degree in: Marketing, Sales, Business Administration, Mass Communication, Digital Marketing, or related field
• Minimum 1–3 years experience in: Sales, marketing, or social media management
• Proven experience managing social media pages for a brand or business
• Experience selling services (B2B and B2C) is an added advantage
• Knowledge of the Zambian market is essential