Senior Digital Transformation & Services Quality Assurance Specialist.
2025-07-17T19:10:14+00:00
Zambia National Commercial Bank Plc
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https://www.zanaco.co.zm/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Banking
Management
2025-07-31T17:00:00+00:00
Zambia
8
Reference Number
HCBPDB071725
Description
JOB PURPOSE
The Senior Digital Transformation & Services Quality Assurance Specialist role plays a central role in safeguarding the quality and viability of ZANACO’s digital banking projects and services. The role is responsible for ensuring quality assurance in the delivery and support of digital banking initiatives. It ensures that digital banking initiatives are fully aligned with revenue goals, and proactively identifying and mitigating risks throughout the digital banking project lifecycle.
JOB RESPONSIBILITIES
- Project Quality Assurance: Develop and implement robust quality assurance processes for digital banking projects, ensuring all deliverables meet established quality benchmarks.
- Service Quality Assurance: Develop and implement robust quality assurance processes for digital banking services, ensuring all digital channels meet established quality benchmarks.
- User Acceptance Testing (UAT) Management: Design, lead, and execute comprehensive UAT plans for digital banking projects, ensuring all functionalities meet business requirements and user expectations in line with comprehensive risk management associated with testing.
- Validations: Manage validation of UATs and enhancements in line with the set business objectives, regulatory compliance and IT security principles and frameworks.
- Revenue Assurance: Analyze and validate the revenue/value impact of new digital banking initiatives, safeguarding alignment with revenue goals, business objectives and identifying potential gaps.
- Risk Management: Proactively identify, assess, and mitigate risks associated with digital banking projects, implementing effective controls and mitigation strategies.
- Audit Management: Manage and track digital banking related risk and audit items, ensuring timely resolution and adherence to compliance standards.
- Reporting & Communication: Effectively communicate UAT results, risk assessments, and audit findings to stakeholders, providing clear recommendations for action.
- Collaboration: Work closely with project managers, developers, business analysts, and other stakeholders to ensure seamless integration of quality assurance activities throughout the project lifecycle.
Requirements
QUALIFICATIONS/EXPERIENCE
Education:
- University degree In Computer Science/IT/Business IT or relevant discipline.
- Risk and Project certifications will be added advantage.
- Minimum five (5) years relevance experience in a banking or Fintech environment.
- Experience in payment systems development, digital banking, mobile money and Fintech product development processes will be an added advantage.
COMPETENCIES
- Passion for innovation, development, product design and digital solutions.
- Ability to communicate effectively with both business and technical teams.
- Efficient time management.
- Ambitious & energetic.
- Digital Product development and testing. INTERNAL/EXTERNAL CONTACT
- External:
- FinTech’s, Technology & Solution Partners and Vendors.
- Other Banks/MNOs Internal:
- Risk & Compliance
- Client Solutions
- Products and Channels
- Project Management Office
- Information Technology
- Digital Sales
- Marketing
- Retail & Commercial
- Strategy & Innovation
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
Yes
Location
Lusaka
JOB RESPONSIBILITIES Project Quality Assurance: Develop and implement robust quality assurance processes for digital banking projects, ensuring all deliverables meet established quality benchmarks. Service Quality Assurance: Develop and implement robust quality assurance processes for digital banking services, ensuring all digital channels meet established quality benchmarks. User Acceptance Testing (UAT) Management: Design, lead, and execute comprehensive UAT plans for digital banking projects, ensuring all functionalities meet business requirements and user expectations in line with comprehensive risk management associated with testing. Validations: Manage validation of UATs and enhancements in line with the set business objectives, regulatory compliance and IT security principles and frameworks. Revenue Assurance: Analyze and validate the revenue/value impact of new digital banking initiatives, safeguarding alignment with revenue goals, business objectives and identifying potential gaps. Risk Management: Proactively identify, assess, and mitigate risks associated with digital banking projects, implementing effective controls and mitigation strategies. Audit Management: Manage and track digital banking related risk and audit items, ensuring timely resolution and adherence to compliance standards. Reporting & Communication: Effectively communicate UAT results, risk assessments, and audit findings to stakeholders, providing clear recommendations for action. Collaboration: Work closely with project managers, developers, business analysts, and other stakeholders to ensure seamless integration of quality assurance activities throughout the project lifecycle.
Risk & Compliance Client Solutions Products and Channels Project Management Office Information Technology Digital Sales Marketing Retail & Commercial Strategy & Innovation
University degree In Computer Science/IT/Business IT or relevant discipline. Risk and Project certifications will be added advantage. Minimum five (5) years relevance experience in a banking or Fintech environment. Experience in payment systems development, digital banking, mobile money and Fintech product development processes will be an added advantage.
JOB-68794a96b775e
Vacancy title:
Senior Digital Transformation & Services Quality Assurance Specialist.
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
Zambia National Commercial Bank Plc
Deadline of this Job:
Thursday, July 31 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Reference Number
HCBPDB071725
Description
JOB PURPOSE
The Senior Digital Transformation & Services Quality Assurance Specialist role plays a central role in safeguarding the quality and viability of ZANACO’s digital banking projects and services. The role is responsible for ensuring quality assurance in the delivery and support of digital banking initiatives. It ensures that digital banking initiatives are fully aligned with revenue goals, and proactively identifying and mitigating risks throughout the digital banking project lifecycle.
JOB RESPONSIBILITIES
- Project Quality Assurance: Develop and implement robust quality assurance processes for digital banking projects, ensuring all deliverables meet established quality benchmarks.
- Service Quality Assurance: Develop and implement robust quality assurance processes for digital banking services, ensuring all digital channels meet established quality benchmarks.
- User Acceptance Testing (UAT) Management: Design, lead, and execute comprehensive UAT plans for digital banking projects, ensuring all functionalities meet business requirements and user expectations in line with comprehensive risk management associated with testing.
- Validations: Manage validation of UATs and enhancements in line with the set business objectives, regulatory compliance and IT security principles and frameworks.
- Revenue Assurance: Analyze and validate the revenue/value impact of new digital banking initiatives, safeguarding alignment with revenue goals, business objectives and identifying potential gaps.
- Risk Management: Proactively identify, assess, and mitigate risks associated with digital banking projects, implementing effective controls and mitigation strategies.
- Audit Management: Manage and track digital banking related risk and audit items, ensuring timely resolution and adherence to compliance standards.
- Reporting & Communication: Effectively communicate UAT results, risk assessments, and audit findings to stakeholders, providing clear recommendations for action.
- Collaboration: Work closely with project managers, developers, business analysts, and other stakeholders to ensure seamless integration of quality assurance activities throughout the project lifecycle.
Requirements
QUALIFICATIONS/EXPERIENCE
Education:
- University degree In Computer Science/IT/Business IT or relevant discipline.
- Risk and Project certifications will be added advantage.
- Minimum five (5) years relevance experience in a banking or Fintech environment.
- Experience in payment systems development, digital banking, mobile money and Fintech product development processes will be an added advantage.
COMPETENCIES
- Passion for innovation, development, product design and digital solutions.
- Ability to communicate effectively with both business and technical teams.
- Efficient time management.
- Ambitious & energetic.
- Digital Product development and testing. INTERNAL/EXTERNAL CONTACT
- External:
- FinTech’s, Technology & Solution Partners and Vendors.
- Other Banks/MNOs Internal:
- Risk & Compliance
- Client Solutions
- Products and Channels
- Project Management Office
- Information Technology
- Digital Sales
- Marketing
- Retail & Commercial
- Strategy & Innovation
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
Yes
Location
Lusaka
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
All Jobs | QUICK ALERT SUBSCRIPTION
