About Hyperlabs Zambia

Hyperlabs Zambia Limited is a fast-growing technology company headquartered in Lusaka, building innovative digital solutions that empower businesses and communities across Zambia and beyond. We are driven by innovation, reliability, and a commitment to exceptional service delivery.

Key Responsibilities

• Provide technical support for hardware, software, networking, and system-related issues.
• Troubleshoot and maintain CCTV systems, IP cameras, and related network configurations.
• Install, configure, and maintain Linux-based systems, servers, and end-user devices.
• Respond to support requests via ticketing systems (e.g., Zendesk, Jira, Freshdesk) and ensure timely resolution.
• Support deployment and configuration of new systems and updates.
• Monitor system performance and provide recommendations for optimization.
• Document all issues, solutions, and system configurations accurately.
• Provide onsite and remote support for internal and external users.
• Collaborate with the product and engineering teams to resolve recurring issues.
• Assist with LAN/WAN setup, routers, switches, and network troubleshooting.

Qualifications & Experience

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2–4 years’ experience in a technical support or IT helpdesk role.
• Hands-on experience with CCTV systems, Linux environments, and general hardware support.
• Familiarity with networking fundamentals (TCP/IP, routing, switching).
• Certifications such as CompTIA A+, Network+, Linux+, CCNA, or ITIL Foundation are an added advantage.
• Strong communication and problem-solving skills.

• Provide technical support for hardware, software, networking, and system-related issues.
• Troubleshoot and maintain CCTV systems, IP cameras, and related network configurations.
• Install, configure, and maintain Linux-based systems, servers, and end-user devices.
• Respond to support requests via ticketing systems (e.g., Zendesk, Jira, Freshdesk) and ensure timely resolution.
• Support deployment and configuration of new systems and updates.
• Monitor system performance and provide recommendations for optimization.
• Document all issues, solutions, and system configurations accurately.
• Provide onsite and remote support for internal and external users.
• Collaborate with the product and engineering teams to resolve recurring issues.
• Assist with LAN/WAN setup, routers, switches, and network troubleshooting.

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2–4 years’ experience in a technical support or IT helpdesk role.
• Hands-on experience with CCTV systems, Linux environments, and general hardware support.
• Familiarity with networking fundamentals (TCP/IP, routing, switching).
• Certifications such as CompTIA A+, Network+, Linux+, CCNA, or ITIL Foundation are an added advantage.
• Strong communication and problem-solving skills.