Job Summary

Responsible for training retail fuel station staff to deliver excellent customer service, ensure safety compliance, and maintain high operational standards across all stations.

Key Responsibilities

• Design and facilitate training programs for attendants, supervisors, and managers
• Deliver customer service, communication, and professional conduct training
• Conduct personality development, grooming, and workplace behavior modules
• Train staff on conflict resolution and handling difficult customers
• Provide emergency and incident response training (fires, spills, robberies)
• Ensure adherence to SOPs and operational standards
• Conduct refresher trainings and evaluate effectiveness
• Review, develop, and update SOPs
• Conduct station visits to identify training gaps and provide corrective coaching
• Maintain training records, evaluations, and reports
• Prepare detailed training and performance reports for management
• Support onboarding and orientation of new employees
• Work closely with HR and safety teams to ensure compliance

Qualifications & Experience

• Diploma or Degree in Training & Development, HR, or Business Administration
• Minimum 3–5 years’ experience in training, customer service, or petroleum operations
• Strong knowledge of filling station operations and safety procedures
• Excellent communication, presentation, coaching, and mentoring skills
• Strong organizational and reporting skills
• Willingness to travel frequently
• Ability to work independently and under pressure

• Design and facilitate training programs for attendants, supervisors, and managers
• Deliver customer service, communication, and professional conduct training
• Conduct personality development, grooming, and workplace behavior modules
• Train staff on conflict resolution and handling difficult customers
• Provide emergency and incident response training (fires, spills, robberies)
• Ensure adherence to SOPs and operational standards
• Conduct refresher trainings and evaluate effectiveness
• Review, develop, and update SOPs
• Conduct station visits to identify training gaps and provide corrective coaching
• Maintain training records, evaluations, and reports
• Prepare detailed training and performance reports for management
• Support onboarding and orientation of new employees
• Work closely with HR and safety teams to ensure compliance

• Excellent communication skills
• Presentation skills
• Coaching skills
• Mentoring skills
• Strong organizational skills
• Reporting skills

• Diploma or Degree in Training & Development, HR, or Business Administration
• Minimum 3–5 years’ experience in training, customer service, or petroleum operations
• Strong knowledge of filling station operations and safety procedures
• Willingness to travel frequently
• Ability to work independently and under pressure