About d.light

d.light is a global leader in delivering affordable, reliable, and clean energy solutions. Our PayGo solar systems transform the lives of millions of people by providing access to power for households, small businesses, and communities across Sub-Saharan Africa.

Role Summary

The National Training Manager will be responsible for building the training function from the ground up to support d.light in Zambia. This role requires a dual focus:

• Strategic Leadership – designing scalable training systems, processes, and infrastructure (including leveraging mobile-first LMS platforms) that align with sales growth objectives.
• Hands-On Execution – directly delivering training to sales teams and agents in the field to ensure immediate operational effectiveness.

The role demands an entrepreneurial leader who can balance vision-setting with on-the-ground delivery, while laying the foundation for a robust training organization that will expand as the market matures.

Key Responsibilities

Strategic Training Leadership

• Conduct regular training needs analyses to determine relevant and cost-effective training solutions for field teams.
• Design and implement a scalable training strategy and roadmap, including a monthly rolling training calendar aligned with business objectives.
• Institutionalize a mobile-first LMS platform for consistent and accessible training delivery across regions.
• Create standardized training processes, manuals, and content libraries, ensuring quality, consistency, and alignment with company standards.
• Establish and track training KPIs, linking training effectiveness to sales performance, customer satisfaction, and business growth.
• Collaborate with HR and Sales leadership to align training programs with recruitment, onboarding, and staff development initiatives.

Operational Training Delivery

• Deliver field and classroom-based training sessions for sales agents, and commercial teams, especially during the early market stages.
• Lead onboarding and induction programs for new hires and agents, ensuring fast ramp-up to performance.
• Coach and mentor sales managers and future trainers to ensure continuous development and readiness to scale.
• Support recruitment and training of sales agents, ensuring consistent application of criteria and tracking performance outcomes.
• Continuously evaluate and update training tools and content to maximize impact (e.g., LMS modules, Training App, job aids).

Stakeholder Management & Reporting

• Partner with Head of Sales and Regional Business Managers to ensure training is embedded into operational rhythms.
• Prepare and present monthly training performance reports, covering training hours and penetration rates.
• Monitor trainer journey plans, budgets, and delivery effectiveness as the training team expands.

Required Qualifications

• Bachelor’s degree in Sales & Marketing, Business Administration, Education, or related field.
• 3+ years of experience in training, learning & development, or sales enablement.
• Proven track record in building training programs from scratch in growth or entrepreneurial environments.
• Strong knowledge of LMS platforms, particularly mobile-first solutions for field-based teams.
• Demonstrated ability to design, deliver, and evaluate training programs that drive measurable performance outcomes.
• Excellent facilitation, coaching, and presentation skills with fluency in English and Bemba/Nyanja.
• Strong organizational and project management skills with the ability to prioritize and adapt in fast-changing environments.
• Willingness to travel extensively across regions.

• Conduct regular training needs analyses to determine relevant and cost-effective training solutions for field teams.
• Design and implement a scalable training strategy and roadmap, including a monthly rolling training calendar aligned with business objectives.
• Institutionalize a mobile-first LMS platform for consistent and accessible training delivery across regions.
• Create standardized training processes, manuals, and content libraries, ensuring quality, consistency, and alignment with company standards.
• Establish and track training KPIs, linking training effectiveness to sales performance, customer satisfaction, and business growth.
• Collaborate with HR and Sales leadership to align training programs with recruitment, onboarding, and staff development initiatives.
• Deliver field and classroom-based training sessions for sales agents, and commercial teams, especially during the early market stages.
• Lead onboarding and induction programs for new hires and agents, ensuring fast ramp-up to performance.
• Coach and mentor sales managers and future trainers to ensure continuous development and readiness to scale.
• Support recruitment and training of sales agents, ensuring consistent application of criteria and tracking performance outcomes.
• Continuously evaluate and update training tools and content to maximize impact (e.g., LMS modules, Training App, job aids).

• Strong knowledge of LMS platforms, particularly mobile-first solutions for field-based teams.
• Demonstrated ability to design, deliver, and evaluate training programs that drive measurable performance outcomes.
• Excellent facilitation, coaching, and presentation skills with fluency in English and Bemba/Nyanja.
• Strong organizational and project management skills with the ability to prioritize and adapt in fast-changing environments.

• Bachelor’s degree in Sales & Marketing, Business Administration, Education, or related field.
• 3+ years of experience in training, learning & development, or sales enablement.
• Proven track record in building training programs from scratch in growth or entrepreneurial environments.