Transaction Monitoring Officer
2025-08-29T21:47:36+00:00
Absa Group
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_3682/logo/Absa%20Group.png
https://www.absa.africa/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Banking
Admin & Office
2025-09-05T17:00:00+00:00
Zambia
8
Job Summary
Accountability: Delivering Operational Service – (80%)
Outputs:
• Actioning of allocated alerts for adjudication on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.
- Ensure that work is completed by the set deadline.
• Returns are submitted in a timely manner.
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Transaction Monitoring.
• Raise concerns with branches on accounts that are not compliant.
• Ensure queries are resolved within the service level agreement.
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time
Accountability: People Activities Teamwork (10%)
Outputs:
- Attend Morning hurdles to review the team’s performance.
• Attend Community activities organised by the team.
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Accountability: Leadership:- (10%)
Outputs:
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
• Live Group behaviours and inspire others in working together to achieve the strategic vision.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Job Description
Accountability: Delivering Operational Service – (80%)
Outputs:
- Actioning of allocated alerts for adjudication on a daily basis
- Undertake required processing of information and servicing activity in accordance with set procedures.
- Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
- Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
- Achieve individual operational performance targets and support the achievement of team targets.
- Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
- Action any queries / complaints received in accordance with procedures.
- Compilation of the reports should be done within SLA.
- Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.
- Ensure that work is completed by the set deadline.
- Returns are submitted in a timely manner.
- Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
- Responding to queries from all stakeholders
- Guide branches and Relationship managers on matters relating to Transaction Monitoring.
- Raise concerns with branches on accounts that are not compliant.
- Ensure queries are resolved within the service level agreement.
- Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
- Work closely with the team leader and other team members as one team to deliver excellent performance.
- Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
- Support and adopt the implementation of change initiatives.
- Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
- When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
- Perform any other duties that may be assigned by the team leader / line manager from time to time
Accountability: People Activities Teamwork (10%)
Outputs:
- Attend Morning hurdles to review the team’s performance.
- Attend Community activities organised by the team.
- Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
- Ensure processes are up to date with the Law.
- Agree performance development objectives with the team leader.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Accountability: Leadership:- (10%)
Outputs:
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
- Live Group behaviours and inspire others in working together to achieve the strategic vision.
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Accountability: Delivering Operational Service – (80%) Outputs: • Actioning of allocated alerts for adjudication on a daily basis • Undertake required processing of information and servicing activity in accordance with set procedures. • Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken. • Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation. • Achieve individual operational performance targets and support the achievement of team targets. • Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements. • Action any queries / complaints received in accordance with procedures. • Compilation of the reports should be done within SLA. • Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time. Ensure that work is completed by the set deadline. • Returns are submitted in a timely manner. • Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers. • Responding to queries from all stakeholders • Guide branches and Relationship managers on matters relating to Transaction Monitoring. • Raise concerns with branches on accounts that are not compliant. • Ensure queries are resolved within the service level agreement. • Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres • Work closely with the team leader and other team members as one team to deliver excellent performance. • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. • Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time. • Support and adopt the implementation of change initiatives. • Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community. • When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy. • Perform any other duties that may be assigned by the team leader / line manager from time to time Accountability: People Activities Teamwork (10%) Outputs: Attend Morning hurdles to review the team’s performance. • Attend Community activities organised by the team. • Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia • Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development. • Ensure processes are up to date with the Law. • Agree performance development objectives with the team leader. • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards Accountability: Leadership:- (10%) Outputs: Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. • Live Group behaviours and inspire others in working together to achieve the strategic vision. • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Job Description Accountability: Delivering Operational Service – (80%) Outputs: Actioning of allocated alerts for adjudication on a daily basis Undertake required processing of information and servicing activity in accordance with set procedures. Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken. Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation. Achieve individual operational performance targets and support the achievement of team targets. Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements. Action any queries / complaints received in accordance with procedures. Compilation of the reports should be done within SLA. Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time. Ensure that work is completed by the set deadline. Returns are submitted in a timely manner. Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers. Responding to queries from all stakeholders Guide branches and Relationship managers on matters relating to Transaction Monitoring. Raise concerns with branches on accounts that are not compliant. Ensure queries are resolved within the service level agreement. Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres Work closely with the team leader and other team members as one team to deliver excellent performance. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time. Support and adopt the implementation of change initiatives. Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community. When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy. Perform any other duties that may be assigned by the team leader / line manager from time to time Accountability: People Activities Teamwork (10%) Outputs: Attend Morning hurdles to review the team’s performance. Attend Community activities organised by the team. Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development. Ensure processes are up to date with the Law. Agree performance development objectives with the team leader. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards Accountability: Leadership:- (10%) Outputs: Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Live Group behaviours and inspire others in working together to achieve the strategic vision. Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Job Summary Accountability: Delivering Operational Service – (80%) Outputs: • Actioning of allocated alerts for adjudication on a daily basis • Undertake required processing of information and servicing activity in accordance with set procedures. • Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken. • Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation. • Achieve individual operational performance targets and support the achievement of team targets. • Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements. • Action any queries / complaints received in accordance with procedures. • Compilation of the reports should be done within SLA. • Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.Career counseling services • Ensure that work is completed by the set deadline. • Returns are submitted in a timely manner. • Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers. • Responding to queries from all stakeholders • Guide branches and Relationship managers on matters relating to Transaction Monitoring. • Raise concerns with branches on accounts that are not compliant. • Ensure queries are resolved within the service level agreement. • Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres • Work closely with the team leader and other team members as one team to deliver excellent performance. • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. • Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time. • Support and adopt the implementation of change initiatives. • Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community. • When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy. • Perform any other duties that may be assigned by the team leader / line manager from time to time Accountability: People Activities Teamwork (10%) Outputs: • Attend Morning hurdles to review the team’s performance. • Attend Community activities organised by the team. • Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia • Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development. • Ensure processes are up to date with the Law. • Agree performance development objectives with the team leader. • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and StandardsZambian job trends Accountability: Leadership:- (10%) Outputs: • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. • Live Group behaviours and inspire others in working together to achieve the strategic vision. • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Job Description Career counseling services Accountability: Delivering Operational Service – (80%) Outputs: Actioning of allocated alerts for adjudication on a daily basis Undertake required processing of information and servicing activity in accordance with set procedures. Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken. Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation. Achieve individual operational performance targets and support the achievement of team targets. Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements. Action any queries / complaints received in accordance with procedures. Compilation of the reports should be done within SLA. Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time. Ensure that work is completed by the set deadline. Returns are submitted in a timely manner. Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers. Responding to queries from all stakeholders Guide branches and Relationship managers on matters relating to Transaction Monitoring. Raise concerns with branches on accounts that are not compliant. Ensure queries are resolved within the service level agreement. Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres Work closely with the team leader and other team members as one team to deliver excellent performance. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time. Support and adopt the implementation of change initiatives. Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community. When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy. Perform any other duties that may be assigned by the team leader / line manager from time to time Accountability: People Activities Teamwork (10%) Outputs: Attend Morning hurdles to review the team’s performance. Attend Community activities organised by the team. Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development. Ensure processes are up to date with the Law. Agree performance development objectives with the team leader. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards Zambian job trends Accountability: Leadership:- (10%) Outputs: Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Live Group behaviours and inspire others in working together to achieve the strategic vision. Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
JOB-68b21ff8ee93f
Vacancy title:
Transaction Monitoring Officer
[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]
Jobs at:
Absa Group
Deadline of this Job:
Friday, September 5 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, August 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
Accountability: Delivering Operational Service – (80%)
Outputs:
• Actioning of allocated alerts for adjudication on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.
- Ensure that work is completed by the set deadline.
• Returns are submitted in a timely manner.
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Transaction Monitoring.
• Raise concerns with branches on accounts that are not compliant.
• Ensure queries are resolved within the service level agreement.
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time
Accountability: People Activities Teamwork (10%)
Outputs:
- Attend Morning hurdles to review the team’s performance.
• Attend Community activities organised by the team.
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Accountability: Leadership:- (10%)
Outputs:
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
• Live Group behaviours and inspire others in working together to achieve the strategic vision.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Job Description
Accountability: Delivering Operational Service – (80%)
Outputs:
- Actioning of allocated alerts for adjudication on a daily basis
- Undertake required processing of information and servicing activity in accordance with set procedures.
- Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
- Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
- Achieve individual operational performance targets and support the achievement of team targets.
- Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
- Action any queries / complaints received in accordance with procedures.
- Compilation of the reports should be done within SLA.
- Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.
- Ensure that work is completed by the set deadline.
- Returns are submitted in a timely manner.
- Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
- Responding to queries from all stakeholders
- Guide branches and Relationship managers on matters relating to Transaction Monitoring.
- Raise concerns with branches on accounts that are not compliant.
- Ensure queries are resolved within the service level agreement.
- Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
- Work closely with the team leader and other team members as one team to deliver excellent performance.
- Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
- Support and adopt the implementation of change initiatives.
- Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
- When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
- Perform any other duties that may be assigned by the team leader / line manager from time to time
Accountability: People Activities Teamwork (10%)
Outputs:
- Attend Morning hurdles to review the team’s performance.
- Attend Community activities organised by the team.
- Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
- Ensure processes are up to date with the Law.
- Agree performance development objectives with the team leader.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Accountability: Leadership:- (10%)
Outputs:
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
- Live Group behaviours and inspire others in working together to achieve the strategic vision.
- Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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