Summary
Date Posted: Wednesday, February 01, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary
The Primary responsibility of the job is to:
• To monitor country cash level and limits and monitor ATM uptime
• Deputise for the ATM Team Leader
• Take up additional duties including any other duties that may be provided by the line Manager
• Reconcile and resolve cash send and NFS queries
• Monitor and ensure all service are working on the ATMs
• Management of external vendor and processing of payments
Job Description
People Management 40%
• Ensure that Team members receive coaching and feedback in order to archive their maximum potential
• Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs
• Motivate staff and ensure they are recognized through the absa recognition schemes
• Create an empowering environment for Team members, encouraging ownership and initiative.
• Conduct snap checks and /or assist colleagues engaged in snap checks.
• Agree targets and take accountability for the overall achievement of performance objectives for the team in terms of
Business Management 40%
-Customer experience
-cost performance
-Risk and rigour amazement
• Budget accountability in costs such as overtime ,telephones etc
• Brand ,product and business proposition :
-Manage SLA between the Bank and other 3rd party vendors
-develop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5 week rolling average of 95%
Risk Management 15%
• Ensure that cash environment and assets are secured
• Ensure that all relevant regulatory requirements are met
• Remediate audit findings and risk events
• Attend various meetings
• Ensure ATM sites are secured as per stipulated standards
• Ensure that all revenue is collected
• Maintain effective managements information
TCF Embedding 5%
• Ensure TCF principles are adhered to by the Team at all times
Risk and Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and Standards

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Click here to apply now

All Jobs

QUICK ALERT SUBSCRIPTION