Administration Officer (Lusaka – 1 Position)

Reporting To: Director / Management

Job Purpose

To provide efficient administrative and secretarial support to the Director and management team to ensure smooth office operations, effective communication, meeting coordination, and performance monitoring.

Key Responsibilities

• Attend to and make telephone calls promptly and professionally.
• Type correspondence, reports, and documents accurately and in a timely manner.
• Handle confidential internal and external correspondence with discretion.
• Take accurate dictation from the Director and transcribe into formal documents.
• Receive and attend to visitors to the Director appropriately.
• Organise management meetings and record minutes.
• Schedule meetings efficiently to ensure punctuality and productivity.
• Coordinate the preparation of departmental and individual work plans.
• Evaluate office performance and prepare reports for management review.

Qualifications and Skills

• Diploma or Degree in Business Administration, Office Management, or related field.
• Proven administrative/secretarial experience.
• Excellent communication and organisational skills.
• Proficiency in Microsoft Office.
• High level of professionalism and confidentiality.

• Attend to and make telephone calls promptly and professionally.
• Type correspondence, reports, and documents accurately and in a timely manner.
• Handle confidential internal and external correspondence with discretion.
• Take accurate dictation from the Director and transcribe into formal documents.
• Receive and attend to visitors to the Director appropriately.
• Organise management meetings and record minutes.
• Schedule meetings efficiently to ensure punctuality and productivity.
• Coordinate the preparation of departmental and individual work plans.
• Evaluate office performance and prepare reports for management review.

• Excellent communication and organisational skills.
• Proficiency in Microsoft Office.
• High level of professionalism and confidentiality.

• Diploma or Degree in Business Administration, Office Management, or related field.
• Proven administrative/secretarial experience.