Background information about the job or company (e.g., role context, company overview)

The Branch Manager will be responsible for overseeing daily operations at the Solwezi branch office, driving loan sales, managing branch staff, ensuring compliance with internal policies, and maintaining strong client and institutional relationships. The ideal candidate will have a background in financial services, exceptional leadership skills, and a good understanding of lending processes, particularly in dealing with GRZ, ZAF, and Zambia Army clientele.

Responsibilities or duties

• Manage all branch operations, ensuring smooth delivery of services and achievement of sales targets.
• Develop and implement strategies to increase loan uptake among GRZ, ZAF, and Zambia Army personnel.
• Supervise, motivate, and coach branch staff to achieve individual and team performance goals.
• Ensure timely and accurate loan processing in accordance with company policy.
• Maintain strong relationships with institutional partners and Stakeholders.
• Monitor branch performance metrics and prepare regular reports for senior management.
• Ensure compliance with regulatory requirements and internal policies on credit risk, KYC, and data protection.
• Handle customer complaints professionally and work to resolve issues effectively.
• Participate in field work and client outreach activities to build brand presence and trust.

Qualifications or requirements (e.g., education, skills)

The ideal candidate will have a background in financial services, exceptional leadership skills, and a good understanding of lending processes, particularly in dealing with GRZ, ZAF, and Zambia Army clientele.

Experience needed

A background in financial services is required.

• Manage all branch operations, ensuring smooth delivery of services and achievement of sales targets.
• Develop and implement strategies to increase loan uptake among GRZ, ZAF, and Zambia Army personnel.
• Supervise, motivate, and coach branch staff to achieve individual and team performance goals.
• Ensure timely and accurate loan processing in accordance with company policy.
• Maintain strong relationships with institutional partners and Stakeholders.
• Monitor branch performance metrics and prepare regular reports for senior management.
• Ensure compliance with regulatory requirements and internal policies on credit risk, KYC, and data protection.
• Handle customer complaints professionally and work to resolve issues effectively.
• Participate in field work and client outreach activities to build brand presence and trust.

• Exceptional leadership skills
• Good understanding of lending processes
• Client relationship management
• Staff supervision and motivation
• Compliance management
• Customer complaint resolution

• Background in financial services
• Exceptional leadership skills
• Good understanding of lending processes, particularly in dealing with GRZ, ZAF, and Zambia Army clientele.