Call Center Officer job at vision fund zambia
Website :
604 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Call Center Officer

[ Type: FULL TIME , Industry: Professional Services , Category: Management ]

Jobs at:

vision fund zambia

Deadline of this Job:
05 August 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Wednesday, August 03, 2022 , Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about vision fund zambia
vision fund zambia jobs in Zambia

JOB DETAILS:
Call Center Officer
Purpose of the position: Call Centre Officer
The job holder will focus on both inbound and outbound calls ensuring that client feedback is collected as well as provide or directing the clients to personnel within the company whom can provide them the required services. The role will also be responsible for compiling reports from the data collected.

Key Responsibilities:
• Make daily calls to customer basing on sample provided/guided by compliance & get customer feedback
• Report suspicious/alarming call findings to call center supervisor
• Inform the client on consequence of late payment
• Encourage client to pay their dues on time
• Record customer complaints and share with responsible supervisor
• Write weekly report and submit to call center supervisor
• Make calls to customers to market VFZ products and services
• Attend to customer queries
• Be a source of data collection for other departments
• Market survey calling

Requirements:
• Diploma related to Business Management
• Able to speak both English
• At least 1 year of work experience in a similar position
• Enthusiastic in resolving issues, and enhancing the customer experience.
• Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Must have good analytical, communication & people skills
• Excellent people skills.
• Clear and straight to the point communication skills with fluency in English.
• Clear thinking/problem-solving ability.
• Enthusiastic about collaborating with rural customers & resolve customers issues.
• Excellent and diligence.
• Excellent issue-tracking and resolution skills.
• Females are encouraged to apply

Work Hours: 8


Experience in Months: 12

Level of Education:
Associate Degree

Job application procedure
The People & Culture Manager
Plot 6810, Chiwalamabwe road Olympia,
P.O. Box 33911
Lusaka, Zambia

To apply for this job email your details to employment@vfz.co.zm


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Communications/ Public Relations jobs in Zambia
Job Type: Full-time
Deadline of this Job: 05 August 2022
Duty Station: Lusaka
Posted: 03-08-2022
No of Jobs: 1
Start Publishing: 03-08-2022
Stop Publishing (Put date of 2030): 03-08-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.