Background

Espeka Zambia Ltd is a duly registered Zambian Company with the Registrar of Companies; fully incorporated in 2008 under the Companies Act of the Laws of Zambia. The company is headed by people with the appropriate skills and expertise in their respective fields. In a devoted way, we seek to bring well trained and experienced people of specialized professionalisms, so as to offer to the Zambian market a wide range of products and services at an internationally competitive level.

Responsibilities

• Follow up on overdue accounts via calls, emails, WhatsApp, and physical visits.
• Prepare and issue statements of account and reminders.
• Negotiate payment plans with clients and ensure commitments are honored.
• Maintain accurate debtor records and update the system regularly.
• Reconcile payments received with invoices issued.
• Generating smart invoices
• Prepare weekly/monthly debtors’ reports.
• Escalate long-outstanding or disputed accounts to management.
• Ensure compliance with company credit policies.
• Manage office correspondence, emails, and filing systems.
• Prepare letters, reports, memos, and internal documents.
• Maintain staff records, attendance registers, and leave files.
• Support HR functions such as onboarding and training documentation.
• Schedule meetings and manage office calendars.

Qualifications & Skills

• Diploma or Degree in Business Administration, or related field.
• Proven experience in an administrative and debt collection role.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in MS Word, Excel, and email systems.
• High attention to detail and confidentiality.

• Follow up on overdue accounts via calls, emails, WhatsApp, and physical visits.
• Prepare and issue statements of account and reminders.
• Negotiate payment plans with clients and ensure commitments are honored.
• Maintain accurate debtor records and update the system regularly.
• Reconcile payments received with invoices issued.
• Generating smart invoices
• Prepare weekly/monthly debtors’ reports.
• Escalate long-outstanding or disputed accounts to management.
• Ensure compliance with company credit policies.
• Manage office correspondence, emails, and filing systems.
• Prepare letters, reports, memos, and internal documents.
• Maintain staff records, attendance registers, and leave files.
• Support HR functions such as onboarding and training documentation.
• Schedule meetings and manage office calendars.

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in MS Word, Excel, and email systems.
• High attention to detail and confidentiality.

• Diploma or Degree in Business Administration, or related field.
• Proven experience in an administrative and debt collection role.