Job Purpose

The IT Infrastructure Manager will be responsible for the design, implementation, and management of the organization’s IT infrastructure, including Data Centre environments, virtualization platforms, cloud services, enterprise networks, and security architecture. The role requires strong hands-on technical capabilities combined with leadership, vendor management, stakeholder communication, and end-user support management. The ideal candidate will bring real-world experience in enterprise-grade infrastructure and will drive continuous improvement, resilience, security, and scalability across the IT environment.

Key Responsibilities

Under the supervision of the Head IT the following are among the Job Key Responsibilities:

• Infrastructure & Data Centre Management
• Oversee the planning, deployment, monitoring, and maintenance of Data Centre facilities, servers, storage systems, and related infrastructure.
• Ensure high availability, redundancy, capacity planning, backup and disaster recovery readiness.
• Implement and maintain infrastructure standards, documentation, configurations, and lifecycle management.
• Virtualization & Cloud Services
• Manage VMware environments including ESXi, vCenter, vSAN, HA/DRS configurations, and VM resource provisioning.
• Lead adoption and optimization of cloud platforms (e.g., Azure, AWS, VMware Cloud, private cloud).
• Develop hybrid cloud strategies and migration roadmaps where applicable.
• Enterprise Network Management
• Design, implement, and support enterprise switching, routing, firewalls, load balancing, VPNs, and SD-WAN technologies.
• Ensure network reliability, performance monitoring, capacity planning, and fault resolution.
• Maintain strong security posture and manage key network security tools.
• Endpoint & Security Management
• Implement and manage endpoint security tools such as EDR/XDR, antivirus, encryption, DLP, patching and hardening.
• Work closely with Information Security teams to enforce security standards and compliance requirements.
• Ensure device security baselines and vulnerability remediation.
• Vendor, Licensing & Contract Management
• Manage relationships, SLAs, service contracts and performance reviews with hardware, software, telecom and cloud vendors.
• Conduct vendor assessments and ensure cost-effective service delivery in line with IT strategy.
• End-User Support Leadership
• Oversee the IT service desk function to ensure responsive and high-quality support to staff.
• Implement ITIL-based incident, problem, and change management processes.
• Mentor and coordinate support teams to improve service experience and productivity.
• Team Leadership & Communication
• Provide leadership, coaching and performance management to infrastructure and support teams.
• Communicate effectively with both technical and non-technical stakeholders.
• Prepare reports, presentations, and strategic proposals on infrastructure status, risks, and improvements.

REQUIRED SKILLS AND ATTRIBUTES

• Strategic thinking and execution.
• Leadership and team development.
• Risk management and compliance expertise.
• Stakeholder engagement and collaboration.
• Advanced technical proficiency in infrastructure, networking, and security.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Adaptability to emerging technologies and business needs.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Professional certifications preferred (e.g., VCP, CCNP/CCIE, Azure/AWS Architect, ITIL).
• Minimum 6–10 years of progressive hands-on experience in enterprise infrastructure management.
• Proven experience managing Data Centre environments and enterprise virtualization (VMware).
• Strong experience with cloud architectures and hybrid environments.
• Demonstrated expertise in enterprise networking and security technologies.
• Experience leading teams and managing vendors in a medium to large organization

• Oversee the planning, deployment, monitoring, and maintenance of Data Centre facilities, servers, storage systems, and related infrastructure.
• Ensure high availability, redundancy, capacity planning, backup and disaster recovery readiness.
• Implement and maintain infrastructure standards, documentation, configurations, and lifecycle management.
• Manage VMware environments including ESXi, vCenter, vSAN, HA/DRS configurations, and VM resource provisioning.
• Lead adoption and optimization of cloud platforms (e.g., Azure, AWS, VMware Cloud, private cloud).
• Develop hybrid cloud strategies and migration roadmaps where applicable.
• Design, implement, and support enterprise switching, routing, firewalls, load balancing, VPNs, and SD-WAN technologies.
• Ensure network reliability, performance monitoring, capacity planning, and fault resolution.
• Maintain strong security posture and manage key network security tools.
• Implement and manage endpoint security tools such as EDR/XDR, antivirus, encryption, DLP, patching and hardening.
• Work closely with Information Security teams to enforce security standards and compliance requirements.
• Ensure device security baselines and vulnerability remediation.
• Manage relationships, SLAs, service contracts and performance reviews with hardware, software, telecom and cloud vendors.
• Conduct vendor assessments and ensure cost-effective service delivery in line with IT strategy.
• Oversee the IT service desk function to ensure responsive and high-quality support to staff.
• Implement ITIL-based incident, problem, and change management processes.
• Mentor and coordinate support teams to improve service experience and productivity.
• Provide leadership, coaching and performance management to infrastructure and support teams.
• Communicate effectively with both technical and non-technical stakeholders.
• Prepare reports, presentations, and strategic proposals on infrastructure status, risks, and improvements.

• Strategic thinking and execution.
• Leadership and team development.
• Risk management and compliance expertise.
• Stakeholder engagement and collaboration.
• Advanced technical proficiency in infrastructure, networking, and security.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Adaptability to emerging technologies and business needs.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Professional certifications preferred (e.g., VCP, CCNP/CCIE, Azure/AWS Architect, ITIL).
• Minimum 6–10 years of progressive hands-on experience in enterprise infrastructure management.
• Proven experience managing Data Centre environments and enterprise virtualization (VMware).
• Strong experience with cloud architectures and hybrid environments.
• Demonstrated expertise in enterprise networking and security technologies.
• Experience leading teams and managing vendors in a medium to large organization