Background

Maxlin Enterprise Limited, a trusted Zambian provider of cleaning and hygiene solutions, is seeking a highly competent and results-driven Operations & Contracts Manager. The role ensures that the Company meets its operational targets, complies with relevant regulations, and delivers high-quality services across all sites.

Main Duties

• Manage all contracts to ensure compliance, quality service delivery, and timely payment support.
• Oversee day-to-day operations and provide leadership to Site Managers for efficient service execution.
• Ensure full adherence to Standard Operating Procedures (SOPs) across all sites to maintain service excellence.
• Strengthen customer relationships through regular engagements, timely responses, and professional follow-ups.
• Monitor operational performance, address gaps promptly, and drive continuous improvement.
• Prepare accurate operational reports and maintain proper documentation for decision-making and accountability.

Qualifications

The successful candidate must have:

• Grade 12 Certificate (including Mathematics and English).
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Project Management, or related field.
• At least 1 year of proven experience in a similar role.
• Experience in a service-oriented industry is an added advantage.

Key Competencies

• Strong understanding of contract execution and service-level monitoring.
• Excellent leadership, coordination, and people management skills.
• Strong communication and customer relationship management abilities.
• Analytical mindset with the ability to identify gaps and implement solutions.
• High integrity, professionalism, and attention to detail.
• Team player with strong collaboration skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office and operational reporting.

• Manage all contracts to ensure compliance, quality service delivery, and timely payment support.
• Oversee day-to-day operations and provide leadership to Site Managers for efficient service execution.
• Ensure full adherence to Standard Operating Procedures (SOPs) across all sites to maintain service excellence.
• Strengthen customer relationships through regular engagements, timely responses, and professional follow-ups.
• Monitor operational performance, address gaps promptly, and drive continuous improvement.
• Prepare accurate operational reports and maintain proper documentation for decision-making and accountability.

• Strong understanding of contract execution and service-level monitoring.
• Excellent leadership, coordination, and people management skills.
• Strong communication and customer relationship management abilities.
• Analytical mindset with the ability to identify gaps and implement solutions.
• High integrity, professionalism, and attention to detail.
• Team player with strong collaboration skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office and operational reporting.

• Grade 12 Certificate (including Mathematics and English).
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Project Management, or related field.
• At least 1 year of proven experience in a similar role.
• Experience in a service-oriented industry is an added advantage.