Purpose of the Role

The Operations Supervisor is responsible for overseeing daily business operations, ensuring efficiency, compliance, and smooth workflow across teams. This role acts as a bridge between management and staff, driving performance and operational excellence.

Key Responsibilities

• Supervise and coordinate day-to-day operations.
• Monitor staff performance and provide guidance/training.
• Ensure compliance with company policies and industry standards.
• Track KPIs and operational targets, reporting to management.
• Identify process inefficiencies and implement improvements.
• Handle escalations and resolve operational issues promptly.
• Maintain accurate records and documentation of operations.

Qualifications

• Full Grade 12 certificate with 5 credits or better inclusive of Mathematics & English.
• A diploma/degree in Business Management, or a related field is an added advantage but not mandatory.
• Minimum of 3+ years of experience in operations or supervisory roles.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.

• Supervise and coordinate day-to-day operations.
• Monitor staff performance and provide guidance/training.
• Ensure compliance with company policies and industry standards.
• Track KPIs and operational targets, reporting to management.
• Identify process inefficiencies and implement improvements.
• Handle escalations and resolve operational issues promptly.
• Maintain accurate records and documentation of operations.

• Strong leadership, organizational, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.

• Full Grade 12 certificate with 5 credits or better inclusive of Mathematics & English.
• A diploma/degree in Business Management, or a related field is an added advantage but not mandatory.
• Minimum of 3+ years of experience in operations or supervisory roles.