Regional Network Operations Manager
2025-12-17T04:50:19+00:00
MTN Zambia
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
kasama, choma, chipata
Lusaka
10101
Zambia
Telecommunications
Management, Science & Engineering, Business Operations, Installation, Maintenance & Repair, Telecommunications
2025-12-23T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
Responsibilities or duties
The key responsibilities for this role include but not limited to the following:
- Network Performance & Customer Experience Management: Ensure customer complaints are resolved within SLA and maintain high Quality of Service (QoS) and Quality of Experience (QoE) across the region.
- Regional Network Availability Oversight: Achieve and sustain carrier‑grade network availability across all regional sites.
- Network Resiliency & Power Management: Ensure key sites have adequate backup power and support transmission resiliency across the region.
- QoS & KPI Optimization: Monitor and optimize KPIs and KQIs for voice, mobile data, fixed data, and enterprise services.
- Capacity Planning & Forecasting: Forecast traffic growth and plan RAN and backhaul capacity expansions to prevent congestion.
- Coverage Expansion Support: Collaborate with Commercial teams to identify and resolve regional coverage gaps.
- Technical Team Leadership: Lead, mentor, and manage regional Network Operations engineers and field technicians.
- Critical Incident Management: Serve as the final escalation point for major (Severity 1) incidents and lead restoration efforts, including RCA.
- Infrastructure Maintenance Oversight: Oversee preventive and corrective maintenance of data centers, cell sites, fiber, transmission, and power systems.
- Vendor & Managed Services Supervision: Ensure vendor partners and Managed Service Providers meet SLA and KPI requirements.
- Regulatory Compliance: Ensure full compliance with national telecom regulations and internal technical standards.
- Project & Change Governance: Lead and approve regional network changes and support modernization projects such as 4G and 5G upgrades.
- Key Customer Relationship Management: Identify key regional customers and maintain strong relationships to support service expectations.
Qualifications or requirements (e.g., education, skills)
Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
4-year degree in Engineering/Telecommunication or related field.
Experience needed
Five (5) years hands-on experience in telecommunications field.
Demonstrated experience in telecommunications and managing customers/subcontractors/vendors.
Experience in contract agreements and specifications of equipment for the GSM and telecoms networks
Project Management, Quality and Tele-traffic engineering experience.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Hand-delivery or posted applications will not be accepted and the closing date for accepting applications is 23rd December 2025.
Note: that only shortlisted candidates will be contacted.
* Network Performance & Customer Experience Management: Ensure customer complaints are resolved within SLA and maintain high Quality of Service (QoS) and Quality of Experience (QoE) across the region. * Regional Network Availability Oversight: Achieve and sustain carrier‑grade network availability across all regional sites. * Network Resiliency & Power Management: Ensure key sites have adequate backup power and support transmission resiliency across the region. * QoS & KPI Optimization: Monitor and optimize KPIs and KQIs for voice, mobile data, fixed data, and enterprise services. * Capacity Planning & Forecasting: Forecast traffic growth and plan RAN and backhaul capacity expansions to prevent congestion. * Coverage Expansion Support: Collaborate with Commercial teams to identify and resolve regional coverage gaps. * Technical Team Leadership: Lead, mentor, and manage regional Network Operations engineers and field technicians. * Critical Incident Management: Serve as the final escalation point for major (Severity 1) incidents and lead restoration efforts, including RCA. * Infrastructure Maintenance Oversight: Oversee preventive and corrective maintenance of data centers, cell sites, fiber, transmission, and power systems. * Vendor & Managed Services Supervision: Ensure vendor partners and Managed Service Providers meet SLA and KPI requirements. * Regulatory Compliance: Ensure full compliance with national telecom regulations and internal technical standards. * Project & Change Governance: Lead and approve regional network changes and support modernization projects such as 4G and 5G upgrades. * Key Customer Relationship Management: Identify key regional customers and maintain strong relationships to support service expectations.
* Project Management * Quality * Tele-traffic engineering
* Grade 12 certificate with 5 credit or better of which English and Mathematics are a must * 4-year degree in Engineering/Telecommunication or related field.
JOB-6942368b6f9be
Vacancy title:
Regional Network Operations Manager
[Type: FULL_TIME, Industry: Telecommunications, Category: Management, Science & Engineering, Business Operations, Installation, Maintenance & Repair, Telecommunications]
Jobs at:
MTN Zambia
Deadline of this Job:
Tuesday, December 23 2025
Duty Station:
kasama, choma, chipata | Lusaka
Summary
Date Posted: Wednesday, December 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
Responsibilities or duties
The key responsibilities for this role include but not limited to the following:
- Network Performance & Customer Experience Management: Ensure customer complaints are resolved within SLA and maintain high Quality of Service (QoS) and Quality of Experience (QoE) across the region.
- Regional Network Availability Oversight: Achieve and sustain carrier‑grade network availability across all regional sites.
- Network Resiliency & Power Management: Ensure key sites have adequate backup power and support transmission resiliency across the region.
- QoS & KPI Optimization: Monitor and optimize KPIs and KQIs for voice, mobile data, fixed data, and enterprise services.
- Capacity Planning & Forecasting: Forecast traffic growth and plan RAN and backhaul capacity expansions to prevent congestion.
- Coverage Expansion Support: Collaborate with Commercial teams to identify and resolve regional coverage gaps.
- Technical Team Leadership: Lead, mentor, and manage regional Network Operations engineers and field technicians.
- Critical Incident Management: Serve as the final escalation point for major (Severity 1) incidents and lead restoration efforts, including RCA.
- Infrastructure Maintenance Oversight: Oversee preventive and corrective maintenance of data centers, cell sites, fiber, transmission, and power systems.
- Vendor & Managed Services Supervision: Ensure vendor partners and Managed Service Providers meet SLA and KPI requirements.
- Regulatory Compliance: Ensure full compliance with national telecom regulations and internal technical standards.
- Project & Change Governance: Lead and approve regional network changes and support modernization projects such as 4G and 5G upgrades.
- Key Customer Relationship Management: Identify key regional customers and maintain strong relationships to support service expectations.
Qualifications or requirements (e.g., education, skills)
Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
4-year degree in Engineering/Telecommunication or related field.
Experience needed
Five (5) years hands-on experience in telecommunications field.
Demonstrated experience in telecommunications and managing customers/subcontractors/vendors.
Experience in contract agreements and specifications of equipment for the GSM and telecoms networks
Project Management, Quality and Tele-traffic engineering experience.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Hand-delivery or posted applications will not be accepted and the closing date for accepting applications is 23rd December 2025.
Note: that only shortlisted candidates will be contacted.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Hand-delivery or posted applications will not be accepted and the closing date for accepting applications is 23rd December 2025.
Note: that only shortlisted candidates will be contacted.
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