Job Scope:

To plan and manage the operations for a group of fuel outlets. Responsible for the service standards, safety and site profitability of the fuel stations. Manage and coordinate uniform policies in reporting and day to day operations across all jurisdictions.

Job Description

Train site staff on operation standards and ensure all sites adhere to the same on an consistent basis.

Asset register for station to be maintained and accounted for on timely basis (cc with finance department). All forecourt items to be accounted for at any given time.

Ensure forecourts and other customer facing areas are kept in good and clean condition.

All stations to have the highest grading as per local stakeholder requirements.

Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on timely basis, and day to day operations run smoothly.

Basic training is adhered to on handling the equipment's, pumps, etc.

Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages.

Carry out disciplinary action for non compliance and thefts.

Staff to comply to a strict dress code policy at all times when on duty.

Conduct staff meetings on a weekly basis with attendants - agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.

Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc.) and at forecourt (Window Cleaning, Cross selling services etc.)

Ensure all operational reports to be agreed and sent on a timely basis to the management.

Forecourt automation - all hardware and site layouts to be uniform across all stations. Uniform input and uniform output.

Understand reports for stations and take corrective and strategic decision making for the stations with the team.

Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount.

Qualifications & Experience

An accredited degree or Graduate with at least 2 years post qualification operational experience

Min. 2 years of post qualification

Management of teams and external parties

Strong systems knowledge and plugging loopholes in the business.

Key Performance Areas

1. Achieve the Business Plan targets for Fuel, Lubricants and LPG.
2. Site spends to be limited to be within the Business Plan budgets
3. Implement and run sales promotions effectively with maximum impact.
4. Implementation of systems, controls and processes at all sites and ensure no compliance incidents which were avoidable with site systems and controls
5. Wet stock and Dry stock loss is under the designed threshold
6. Strong internal controls and review systems (surprise audit checks).
7. All Mystery Customers score are within the planned threshold.

Key Competencies

1. Good understanding of retail fundamentals, not necessarily from the same industry.
2. Systems - strong understanding of implementing ERP software's to help streamline and tighten controls.
3. Regulatory & Compliance - proficiency in the operational regulatory and compliance requirements of the industry.
4. People - management of multi-disciplinary internal teams. Develop people on functional and leadership skills.
5. Other - implementation of corporate strategy and values, and application of corporate policies.

• Train site staff on operation standards and ensure all sites adhere to the same on an consistent basis.
• Maintain and account for the asset register for the station on a timely basis (cc with finance department).
• Account for all forecourt items at any given time.
• Ensure forecourts and other customer facing areas are kept in good and clean condition.
• Ensure all stations have the highest grading as per local stakeholder requirements.
• Ensure daily checklist is done and all concerns/points raised from the last visit are attended to in the next visit.
• Ensure basic training is adhered to on handling the equipment's, pumps, etc.
• Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages.
• Carry out disciplinary action for non compliance and thefts.
• Ensure staff comply to a strict dress code policy at all times when on duty.
• Conduct staff meetings on a weekly basis with attendants - agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
• Improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc.) and at forecourt (Window Cleaning, Cross selling services etc.).
• Ensure all operational reports are agreed and sent on a timely basis to the management.
• Ensure forecourt automation, hardware, and site layouts are uniform across all stations.
• Understand reports for stations and take corrective and strategic decision making for the stations with the team.
• Ensure the best customer experience is given to the customers at all times.
• Achieve the Business Plan targets for Fuel, Lubricants and LPG.
• Limit site spends to be within the Business Plan budgets.
• Implement and run sales promotions effectively with maximum impact.
• Implement systems, controls and processes at all sites and ensure no compliance incidents which were avoidable with site systems and controls.
• Ensure wet stock and dry stock loss is under the designed threshold.
• Implement strong internal controls and review systems (surprise audit checks).
• Ensure all Mystery Customers scores are within the planned threshold.
• Develop people on functional and leadership skills.
• Implement corporate strategy and values, and application of corporate policies.

• Good understanding of retail fundamentals.
• Strong systems knowledge.
• Proficiency in operational regulatory and compliance requirements of the industry.
• Management of multi-disciplinary internal teams.
• Ability to develop people on functional and leadership skills.
• Implementation of corporate strategy and values.
• Application of corporate policies.

• An accredited degree or Graduate.
• At least 2 years post qualification operational experience.
• Management of teams and external parties.
• Strong systems knowledge.