Background information about the job or company (e.g., role context, company overview)

The Industrial Development Corporation (IDC) Limited is a State-Owned Enterprise (SOE) charged with the mandate to spearhead the Zambian Government’s commercial investments agenda aimed at strengthening Zambia’s industrial base and job creation. The Corporation’s vision is to be Africa’s best performing Wealth Fund and Investment Partner of choice. Its Mission is to secure, manage and diversify Zambia’s wealth for current and future generations by making strategic investments that drive sustainable economic development. A need has arisen to fill the position of:

JOB PURPOSE

The Technical ICT Officer – Business Systems will be responsible for administering and supporting enterprise applications, various ICT software, and database systems. The role involves ensuring optimal performance, availability, and reliability of business-critical applications including Office 365, ERP systems, web platforms across Windows and Linux platforms.

KEY RESULT AREAS AND PRINCIPAL ACCOUNTABILITIES

KEY RESULT AREAS

PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)

Departmental Planning and Budgeting

• Provides input into the departmental workplan and budget.
• Minimizes operational costs by ensuring that divisional expenditure remains within budget approval and savings made from budget.

Design of ICT Systems

• Ensures that ICT systems are designed, developed and implemented to meet specific IDC needs.
• Gather User Feedback from newly implemented systems.
• Develop documentation and training materials for newly implemented systems.

Business Applications

• Manages and supports the installation and configuration of the organization’s Software and Business Applications
• Defines Business Applications and Software requirements to meet the organizational needs.
• Ensures all applications and software comply with regulatory requirements and standards
• Perform administration and maintenance of the various databases e.g. (Microsoft SQL, MySQL instances)
• Perform patching, user management, and resource monitoring
• Implement basic shell or PowerShell scripts for automation and reporting
• Implement automation and productivity enhancements using Power Platform and other available software
• Configure, monitor and maintain IIS (Windows Web Server), Apache, Tomcat, and Nginx on Linux
• User account management, permission configuration, system updates, troubleshooting and maintenance for all applications
• Undertake effectively configuration of user profiles on all systems, maintaining appropriate policies for the different user types.

Backup Measure

• Ensures Applications and database backups for all the systems are done at the scheduled times
• Regularly verify the integrity of backups.

Policy Initiation and Implementation

• Supports the review and implementation of the IDC ICT Policy Manual with management’s approval.
• Ensures all ICT policies and procedures are adhered to.

Planned Maintenance

• Executes planned daily and quarterly routines of software updates and maintenance checks for all the applications.
• Plans and executes the implementation of ICT systems maintenance in the company.

Relationships

• Maintain close liaison with user departments.
• Manage relationships with vendors.

Research

• Research and analyses on matters that will add value to all areas of ICT systems.

Advisory

• Provides ICT advisory service to all staff in the company

Improved financial sustainability

• Ensure effective leverage for cost cutting containment measures.

Improved user satisfaction

• Ensure to provide efficient and effective technical support.

Increased efficiency

• Develop and update systems workflows
• Ensure improved efficiency.
• Ensure enhanced risk management.

Enhanced Entity Risk Management

• Ensure improved enterprise risk management.

Enhanced Employee Engagement and Performance

• Timely submission of completed performance contract to supervisor.
• Suggest and propose initiatives to support corporate values suggested to supervisor.
• Ensure submission of completed Performance Appraisal form to supervisor.

Health and Safety

• Take reasonable care for own health and safety as well as that of other employees, clients, and others as may be required from time to time.

Furtherance of Company’s Interests

• Exercise the powers and duties generally exercised by Technical ICT Officer in the furtherance of the interests of the company as may be authorised and or delegated by the Supervisor.

Meetings

• Prepare key departmental presentations, talking points and any other information required as assigned.

Any other Duties

• Perform any other job-related duties as assigned

Qualifications or requirements (e.g., education, skills)

ESSENTIAL/DESIRABLE QUALIFICATIONS/EXPERIENCE

Professional Qualification:

• Grade 12 School Certificate
• Bachelor’s degree Computer Science, Information Technology, Computer Engineering, and/or equivalent Professional Qualification in relevant field from reputable institution.
• Professional Membership, ICTAZ.

Skill Specifications:

• Excellent problem solving and presentation skills.
• Excellent written and verbal communication skills
• Certifications in Microsoft (e.g. M365, Azure AD, Co-Pilot), Linux, or SQL Server, ITIL or Cobit5 are an added advantage
• Handson experience with Microsoft 365 administration, Sage ERP platforms, Windows/Linux system administration, IIS, Apache, Nginx, and SQL based databases
• Experience with latest technologies such as AI is an added advantage

Other Attributes

• Professionalism
• Transparency
• Integrity
• Distinction
• Innovation
• Teamwork

Experience needed

Minimum Relevant Work Experience:

• 2 years relevant work experience or similar position

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

WORKING CONDITIONS

• Office work environment.
• Use of computers and other office equipment.
• Concentration and analysis.
• Managing tight deadlines.
• Normal environmental conditions
• Occasional local and international travel.

• Provides input into the departmental workplan and budget.
• Minimizes operational costs by ensuring that divisional expenditure remains within budget approval and savings made from budget.
• Ensures that ICT systems are designed, developed and implemented to meet specific IDC needs.
• Gather User Feedback from newly implemented systems.
• Develop documentation and training materials for newly implemented systems.
• Manages and supports the installation and configuration of the organization’s Software and Business Applications
• Defines Business Applications and Software requirements to meet the organizational needs.
• Ensures all applications and software comply with regulatory requirements and standards
• Perform administration and maintenance of the various databases e.g. (Microsoft SQL, MySQL instances)
• Perform patching, user management, and resource monitoring
• Implement basic shell or PowerShell scripts for automation and reporting
• Implement automation and productivity enhancements using Power Platform and other available software
• Configure, monitor and maintain IIS (Windows Web Server), Apache, Tomcat, and Nginx on Linux
• User account management, permission configuration, system updates, troubleshooting and maintenance for all applications
• Undertake effectively configuration of user profiles on all systems, maintaining appropriate policies for the different user types.
• Ensures Applications and database backups for all the systems are done at the scheduled times
• Regularly verify the integrity of backups.
• Supports the review and implementation of the IDC ICT Policy Manual with management’s approval.
• Ensures all ICT policies and procedures are adhered to.
• Executes planned daily and quarterly routines of software updates and maintenance checks for all the applications.
• Plans and executes the implementation of ICT systems maintenance in the company.
• Maintain close liaison with user departments.
• Manage relationships with vendors.
• Research and analyses on matters that will add value to all areas of ICT systems.
• Provides ICT advisory service to all staff in the company
• Ensure effective leverage for cost cutting containment measures.
• Ensure to provide efficient and effective technical support.
• Develop and update systems workflows
• Ensure improved efficiency.
• Ensure enhanced risk management.
• Ensure improved enterprise risk management.
• Timely submission of completed performance contract to supervisor.
• Suggest and propose initiatives to support corporate values suggested to supervisor.
• Ensure submission of completed Performance Appraisal form to supervisor.
• Take reasonable care for own health and safety as well as that of other employees, clients, and others as may be required from time to time.
• Exercise the powers and duties generally exercised by Technical ICT Officer in the furtherance of the interests of the company as may be authorised and or delegated by the Supervisor.
• Prepare key departmental presentations, talking points and any other information required as assigned.
• Perform any other job-related duties as assigned

• Excellent problem solving and presentation skills.
• Excellent written and verbal communication skills
• Certifications in Microsoft (e.g. M365, Azure AD, Co-Pilot), Linux, or SQL Server, ITIL or Cobit5 are an added advantage
• Handson experience with Microsoft 365 administration, Sage ERP platforms, Windows/Linux system administration, IIS, Apache, Nginx, and SQL based databases
• Experience with latest technologies such as AI is an added advantage

• Grade 12 School Certificate
• Bachelor’s degree Computer Science, Information Technology, Computer Engineering, and/or equivalent Professional Qualification in relevant field from reputable institution.
• Professional Membership, ICTAZ.