Underwriting and Claims Officer
2025-03-31T16:08:06+00:00
Strathmore Insurance Brokers
https://www.greatzambiajobs.com/components/com_jsjobs/images/blank_logo.png
https://www.westernfinancialgroup.ca/Strathmore
FULL_TIME
14 Chaholi Road
Rhodespark
Lusaka
10101
Zambia
Insurance
Admin & Office
2025-04-11T17:00:00+00:00
Zambia
8
Company Description
Strathmore Insurance Brokers Limited is an Insurance Brokerage firm located in Lusaka. The company provides a range of insurance brokerage services. The company is dedicated to providing fast, reliable, and convenient insurance services to help clients achieve their goals.
COMPANY: Strathmore Insurance Brokers Limited
REPORTS TO: Chief Operations Officer/ Chief Executive Officer
The Underwriting and Claims Officer is responsible for assessing insurance applications, evaluating risks, determining appropriate terms and conditions, and handling claims efficiently. The role involves ensuring that underwriting decisions align with company policies and that claims are processed promptly and fairly to maintain client satisfaction and minimize company exposure.
KEY RESPONSIBILITIES
1. Underwriting Responsibilities
Review and evaluate insurance applications to assess risk exposure and determine acceptability.
Analyze supporting documents such as medical reports, financial statements, and past claims history.
Determine appropriate terms, conditions, and premium rates in line with company guidelines.
Prepare and issue policy documents, endorsements, and renewal notices.
Ensure underwriting practices comply with regulatory and company standards.
Provide technical support to the sales team on product offerings and risk assessment.
Monitor and review the performance of underwritten policies and recommend adjustments where necessary.
2. Claims Management Responsibilities
Receive and review insurance claims to determine validity and policy coverage.
Investigate and assess claims through communication with clients, adjusters, and other stakeholders.
Ensure proper documentation and supporting evidence are collected for claims processing.
Liaise with insurance companies and clients to facilitate prompt claims settlement.
Negotiate claim settlements and handle disputes professionally.
Maintain detailed records of all claims and underwriting activities.
Provide regular reports on claims trends and risk exposure.
3. Client and Stakeholder Management
Communicate effectively with clients, insurers, and service providers to resolve issues.
Educate clients on policy terms and conditions.
Handle client complaints and escalate issues where necessary.
Build and maintain strong relationships with insurance companies and other partners.
4. Compliance and Reporting
Ensure adherence to company policies and industry regulations.
Maintain accurate records and ensure data integrity in the underwriting and claims system.
Prepare and submit regular reports on underwriting performance, claims ratios, and emerging risks.
Identify areas of improvement in underwriting and claims processes and recommend solutions.
KEY PERFORMANCE INDICATORS (KPIs)
Turnaround time for underwriting and claims processing.
Accuracy of underwriting decisions and claims assessments.
Customer satisfaction ratings.
Claims ratio and loss adjustment expense.
Compliance with regulatory requirements.
QUALIFICATIONS AND EXPERIENCE
Minimum in Insurance or a related field.
Professional certification (e.g., CII, COP) is an added advantage.
Minimum of 3 years of experience in underwriting and claims management in the insurance industry.
Strong understanding of insurance products and market dynamics.
KEY SKILLS AND COMPETENCIES
- Excellent analytical and decision-making skills.
- Strong negotiation and communication skills.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Proficiency in insurance software and Microsoft Office applications.
- Strong customer service orientation.
KEY RESPONSIBILITIES 1. Underwriting Responsibilities Review and evaluate insurance applications to assess risk exposure and determine acceptability. Analyze supporting documents such as medical reports, financial statements, and past claims history. Determine appropriate terms, conditions, and premium rates in line with company guidelines. Prepare and issue policy documents, endorsements, and renewal notices. Ensure underwriting practices comply with regulatory and company standards. Provide technical support to the sales team on product offerings and risk assessment. Monitor and review the performance of underwritten policies and recommend adjustments where necessary. 2. Claims Management Responsibilities Receive and review insurance claims to determine validity and policy coverage. Investigate and assess claims through communication with clients, adjusters, and other stakeholders. Ensure proper documentation and supporting evidence are collected for claims processing. Liaise with insurance companies and clients to facilitate prompt claims settlement. Negotiate claim settlements and handle disputes professionally. Maintain detailed records of all claims and underwriting activities. Provide regular reports on claims trends and risk exposure. 3. Client and Stakeholder Management Communicate effectively with clients, insurers, and service providers to resolve issues. Educate clients on policy terms and conditions. Handle client complaints and escalate issues where necessary. Build and maintain strong relationships with insurance companies and other partners. 4. Compliance and Reporting Ensure adherence to company policies and industry regulations. Maintain accurate records and ensure data integrity in the underwriting and claims system. Prepare and submit regular reports on underwriting performance, claims ratios, and emerging risks. Identify areas of improvement in underwriting and claims processes and recommend solutions.
KEY SKILLS AND COMPETENCIES Excellent analytical and decision-making skills. Strong negotiation and communication skills. Attention to detail and accuracy. Ability to work under pressure and meet deadlines. Proficiency in insurance software and Microsoft Office applications. Strong customer service orientation.
QUALIFICATIONS AND EXPERIENCE Minimum in Insurance or a related field. Professional certification (e.g., CII, COP) is an added advantage. Minimum of 3 years of experience in underwriting and claims management in the insurance industry. Strong understanding of insurance products and market dynamics.
JOB-67eabde60dadd
Vacancy title:
Underwriting and Claims Officer
[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office]
Jobs at:
Strathmore Insurance Brokers
Deadline of this Job:
Friday, April 11 2025
Duty Station:
14 Chaholi Road | Rhodespark | Lusaka | Zambia
Summary
Date Posted: Monday, March 31 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Strathmore Insurance Brokers
Strathmore Insurance Brokers jobs in Zambia
JOB DETAILS:
Company Description
Strathmore Insurance Brokers Limited is an Insurance Brokerage firm located in Lusaka. The company provides a range of insurance brokerage services. The company is dedicated to providing fast, reliable, and convenient insurance services to help clients achieve their goals.
COMPANY: Strathmore Insurance Brokers Limited
REPORTS TO: Chief Operations Officer/ Chief Executive Officer
The Underwriting and Claims Officer is responsible for assessing insurance applications, evaluating risks, determining appropriate terms and conditions, and handling claims efficiently. The role involves ensuring that underwriting decisions align with company policies and that claims are processed promptly and fairly to maintain client satisfaction and minimize company exposure.
KEY RESPONSIBILITIES
1. Underwriting Responsibilities
Review and evaluate insurance applications to assess risk exposure and determine acceptability.
Analyze supporting documents such as medical reports, financial statements, and past claims history.
Determine appropriate terms, conditions, and premium rates in line with company guidelines.
Prepare and issue policy documents, endorsements, and renewal notices.
Ensure underwriting practices comply with regulatory and company standards.
Provide technical support to the sales team on product offerings and risk assessment.
Monitor and review the performance of underwritten policies and recommend adjustments where necessary.
2. Claims Management Responsibilities
Receive and review insurance claims to determine validity and policy coverage.
Investigate and assess claims through communication with clients, adjusters, and other stakeholders.
Ensure proper documentation and supporting evidence are collected for claims processing.
Liaise with insurance companies and clients to facilitate prompt claims settlement.
Negotiate claim settlements and handle disputes professionally.
Maintain detailed records of all claims and underwriting activities.
Provide regular reports on claims trends and risk exposure.
3. Client and Stakeholder Management
Communicate effectively with clients, insurers, and service providers to resolve issues.
Educate clients on policy terms and conditions.
Handle client complaints and escalate issues where necessary.
Build and maintain strong relationships with insurance companies and other partners.
4. Compliance and Reporting
Ensure adherence to company policies and industry regulations.
Maintain accurate records and ensure data integrity in the underwriting and claims system.
Prepare and submit regular reports on underwriting performance, claims ratios, and emerging risks.
Identify areas of improvement in underwriting and claims processes and recommend solutions.
KEY PERFORMANCE INDICATORS (KPIs)
Turnaround time for underwriting and claims processing.
Accuracy of underwriting decisions and claims assessments.
Customer satisfaction ratings.
Claims ratio and loss adjustment expense.
Compliance with regulatory requirements.
QUALIFICATIONS AND EXPERIENCE
Minimum in Insurance or a related field.
Professional certification (e.g., CII, COP) is an added advantage.
Minimum of 3 years of experience in underwriting and claims management in the insurance industry.
Strong understanding of insurance products and market dynamics.
KEY SKILLS AND COMPETENCIES
- Excellent analytical and decision-making skills.
- Strong negotiation and communication skills.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Proficiency in insurance software and Microsoft Office applications.
- Strong customer service orientation.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All applications in writing should be accompanied by up-to-date Curriculum Vitae and supporting documents (Note: do not send originals) with the names and addresses of three referees, one of which should be the last or current employer. The applications must be submitted in a sealed envelope indicating the position being applied for.
Applications should be addressed and submitted to the physical address or email below by 11th April 2025:
The Chief Executive Officer
Strathmore Insurance Brokers Limited
14 Chaholi Road,
Rhodespark
Lusaka
Zambia
All Jobs | QUICK ALERT SUBSCRIPTION
