2 Branch Manager - Fitment Center
2025-07-11T13:59:19+00:00
Brilliance Executive Management
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https://bemconsult.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Consulting
Management
2025-07-25T17:00:00+00:00
Zambia
8
Description:
Job Purpose
The Fitment Branch Manager will plan, manage and monitor the implementation of all fitments, servicing and parts activities and processes in order to continuously enhance service delivery and maximize profits through the Fitment Centre. Be responsible for meeting profit and sales targets through providing excellent customer service and effective people management. Ensure all clerical functions within the Fitment Centre are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls). Priorities resource allocation in order to minimize and reduce wastage and expenditure and maximize profits.
Summary of Key Responsibilities:
- Managing the smooth operations of the branch including sales and marketing, customer service, human resource management, building and plant maintenance, inventory management, financial control, safety and security of the company assets.
- View the Branch from a customers' perspective and ensure a presentable, safe and welcoming environment is achieved.
- Manage the day-to-day supervision of employees to ensure provision of quality service for all Customers.
- Review with management all departmental activities and reporting systems.
- Establish adequate safety and security procedures to protect property and company personnel.
- Check all workshop equipment for condition and accuracy of diagnosis.
- Develop a culture where people are committed to quality and high standards of customer service.
- Maintain customer relations through regular contact, in order to ensure customer retention and growth.
- Ensure the Branch environment is run and maintained to ensure safety for both customer and staff.
- Inform Line Manager of any faulty components or customer comebacks in order that the appropriate action can be taken.
- Analyse customer feedback from customer service executives and deal with any complaints in a positive and timely manner and in liaison with the Retail Operations Manager
- Orientate new employees to company culture and policies.
- Plan Rota and annual leave for team.
- Develop a culture where people are committed to quality and high standards.
- Administer warranty policy in the best interests of Fitment Centre, manufacturer and customer.
- Ensure staff understand Branch targets and their roles in achieving them.
- Take responsibility for the technical standards and quality of workmanship within the Branch.
- Ensure adequate maintenance of the Fitment Centre.
- Ensure adequate and scheduled maintenance of tools, equipment and other materials in the Fitment Centre.
- Management of labour and budget costs.
- Deliver services that create a culture which aims to exceed customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer/client service delivery.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
- Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company meet its financial commitments.
- Ensure that company stationery is stored safely.
- Identify and address customer needs by providing a variety of related service and parts, products and accessories, to enhance satisfaction and retention of customers.
Required Skills and Competencies
- Excellent Communication - Fluent spoken and written English.
- Good Numerical Skills (Basic financial understanding i.e. the meaning of revenue, sales, profit etc.)
- Excellent Organizational Skills
- Attention to detail
- Quality Management Skills
- Good Leadership Skills
- Entrepreneurship Skills
- Excellent Negotiating Skills
- Team Player
- Determined and focused
- Problem Solving Skills
- Conflict Resolution Skills
Primary Areas of Accountability:
Qualifications and Experience
- Bachelor’s degree in Business Administration or any Business/Commercial Field or any Technical Field
- Must have at least 4+ year experience as a branch manager in the automobile industry or working for a Tyre/Fitment Company
- Working experience as Workshop Manager for an automobile or Tyre/Fitment Company will be a plus
- Proven knowledge of the auto mobile industry as well as automobile mechanics.
- Practical business management skills.
- Experience of working within a mechanical environment.
- Must have a clean and valid driver’s license
Summary of Key Responsibilities; Ensure cost recoveries are done, recorded, and compiled according to group standards and policies, and provide monthly reports on the status of cost recovery. Maintaining the fixed asset register. Liaising with management information system on system analysis and ensuring all asset movements are recorded and register updated in a timely manner Ensure the reliability of accounting and tax information by implementing appropriate procedures, checks, and performance indicators. Ensure financial compliance with all relevant laws and regulations e.g. Tax laws. Oversee the timely preparation of the company's tax returns and other statutory deductions. Hold periodic reviews with the Finance Manager in reviewing the current financial situation and prepare further financial analysis if requested. Preparation of reports to the local authorities as needed Support and input to year-end budget planning Ensure stock control within the company, i.e., stock reconciliations, stock takes, and stock gains/losses monitoring. Reconciling the daily banking against receipts raised by noon each day, clearing receipts & payments in the system, reporting on the bounced cheques to the cashier, and credit control for reversal within the same working day. Supervise and coach the accounting team, and establishes and coordinate work plans for the team. Ensure all balance sheet accounts are clean, accurate, and cleared in a timely manner Ensure that recommendations on cost reallocation and correction journals on awards are posted timely Attendance in projects inception or awards start-up meetings or matters concerning general accounting as and when required. Following up and ensuring payments to suppliers are done in the Bank and in Oracle on a timely basis within the next working day from the time we receive the payment from Financial Controls. Carry out account Receivables (account analysis, credit/debit notes, communication, and staff accounts) and ensure no long-outstanding balances. Develop and check that the Company's accounting procedures and principles are regular updated in line with changes in company policies and IFRS and that these are correctly applied Attendance in project review meetings to highlight accounting-related matters as and when required Develop and streamline effective and efficient internal working procedures with the General accounting unit. Enter adjustments, review all reconciliations and account analysis including bank reconciliations. Implement audit recommendations in relation to general accounting issues in a timely manner.
Required Skills and Attributes Good written and verbal communications skills Strong business acumen and proven drive for results Ability to analyze and interpret complex financial data. Excellent attention to detail and accuracy Strong leadership and interpersonal skills Good negotiation skills Excellent analytical problem-solving skills Excellent interpersonal skills Strong team player with the ability to work in virtual teams
Full Professional Accounting Qualification (CA Zambia, ACCA, or CIMA) A degree in Accounting or Finance will be a plus Minimum of 6 years of accounting experience, with at least 3 years in the oil and gas industry. Strong understanding of oil and gas accounting principles and practices. Proven expertise in tax regulations, cost monitoring, and revenue tracking Proficiency in accounting software, such as QuickBooks, SAP, or other industry-specific software Advanced proficiency in Microsoft Excel and other Microsoft Office applications Knowledge of regulatory reporting requirements Excellent financial reporting and analysis skills with a strong grasp of technical accounting standards (IFRS) Must be a member of ZICA
JOB-687118b72316d
Vacancy title:
2 Branch Manager - Fitment Center
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
Brilliance Executive Management
Deadline of this Job:
Friday, July 25 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, July 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Description:
Job Purpose
The Fitment Branch Manager will plan, manage and monitor the implementation of all fitments, servicing and parts activities and processes in order to continuously enhance service delivery and maximize profits through the Fitment Centre. Be responsible for meeting profit and sales targets through providing excellent customer service and effective people management. Ensure all clerical functions within the Fitment Centre are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls). Priorities resource allocation in order to minimize and reduce wastage and expenditure and maximize profits.
Summary of Key Responsibilities:
- Managing the smooth operations of the branch including sales and marketing, customer service, human resource management, building and plant maintenance, inventory management, financial control, safety and security of the company assets.
- View the Branch from a customers' perspective and ensure a presentable, safe and welcoming environment is achieved.
- Manage the day-to-day supervision of employees to ensure provision of quality service for all Customers.
- Review with management all departmental activities and reporting systems.
- Establish adequate safety and security procedures to protect property and company personnel.
- Check all workshop equipment for condition and accuracy of diagnosis.
- Develop a culture where people are committed to quality and high standards of customer service.
- Maintain customer relations through regular contact, in order to ensure customer retention and growth.
- Ensure the Branch environment is run and maintained to ensure safety for both customer and staff.
- Inform Line Manager of any faulty components or customer comebacks in order that the appropriate action can be taken.
- Analyse customer feedback from customer service executives and deal with any complaints in a positive and timely manner and in liaison with the Retail Operations Manager
- Orientate new employees to company culture and policies.
- Plan Rota and annual leave for team.
- Develop a culture where people are committed to quality and high standards.
- Administer warranty policy in the best interests of Fitment Centre, manufacturer and customer.
- Ensure staff understand Branch targets and their roles in achieving them.
- Take responsibility for the technical standards and quality of workmanship within the Branch.
- Ensure adequate maintenance of the Fitment Centre.
- Ensure adequate and scheduled maintenance of tools, equipment and other materials in the Fitment Centre.
- Management of labour and budget costs.
- Deliver services that create a culture which aims to exceed customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer/client service delivery.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
- Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company meet its financial commitments.
- Ensure that company stationery is stored safely.
- Identify and address customer needs by providing a variety of related service and parts, products and accessories, to enhance satisfaction and retention of customers.
Required Skills and Competencies
- Excellent Communication - Fluent spoken and written English.
- Good Numerical Skills (Basic financial understanding i.e. the meaning of revenue, sales, profit etc.)
- Excellent Organizational Skills
- Attention to detail
- Quality Management Skills
- Good Leadership Skills
- Entrepreneurship Skills
- Excellent Negotiating Skills
- Team Player
- Determined and focused
- Problem Solving Skills
- Conflict Resolution Skills
Primary Areas of Accountability:
Qualifications and Experience
- Bachelor’s degree in Business Administration or any Business/Commercial Field or any Technical Field
- Must have at least 4+ year experience as a branch manager in the automobile industry or working for a Tyre/Fitment Company
- Working experience as Workshop Manager for an automobile or Tyre/Fitment Company will be a plus
- Proven knowledge of the auto mobile industry as well as automobile mechanics.
- Practical business management skills.
- Experience of working within a mechanical environment.
- Must have a clean and valid driver’s license
Work Hours: 8
Experience in Months: 72
Level of Education: bachelor degree
Job application procedure
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