Vacancy title:
2 Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]

Jobs at:
Magodi Lodge

Deadline of this Job:
Wednesday, April 30 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, April 16 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Location: Lusaka, Zambia
Employment Type: Full-Time
Application Deadline: Open until filled

Job Purpose:
The Receptionist will serve as the first point of contact for guests, providing a warm welcome and ensuring smooth front desk operations. This role involves managing reservations, handling inquiries, and contributing to a positive guest experience.

Key Responsibilities:

• Greet and welcome guests, ensuring a professional and friendly first impression.
• Manage check-ins and check-outs efficiently, processing payments as needed.
• Handle guest inquiries, reservations, and complaints with professionalism.
• Maintain accurate records of bookings and guest information.
• Coordinate with housekeeping and other departments to meet guest needs.
• Ensure the reception area is clean, organized, and presentable.
• Provide information about lodge services, local attractions, and activities.
• Adhere to lodge policies and procedures.

Qualifications and Requirements:

• Grade 12 Certificate or equivalent.
• Minimum of 1-2 years of experience in customer service, hospitality, or front desk roles.
• Proficiency in Microsoft Office and basic computer systems (e.g., booking software).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Friendly, approachable, and professional demeanor.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work shifts, including weekends and holidays.

Key Competencies:

• Exceptional customer service and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong multitasking and time-management abilities.

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

Job application procedure
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