3 Contact Centre Officers jobs at AB Bank Zambia Limited
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742 Days Ago
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Vacancy title:
3 Contact Centre Officers

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

AB Bank Zambia Limited

Deadline of this Job:
20 March 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Thursday, March 17, 2022 , Base Salary: Not Disclosed

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Learn more about AB Bank Zambia Limited
AB Bank Zambia Limited jobs in Zambia

JOB DETAILS:
Contact Centre Officers x3

Among other responsibilities, you will be expected to:
• Attending to customer queries, questions and comments through various platforms (calls, social media and Websites)
• Resolve customer complaints and issues
• Document all client interaction information according to standard operating procedures
• Sell and promote Bank products and Services
• Monitor customer trends based on customer interactions and recommend improvement actions to management.

Your Minimum Qualifications and Competencies should be:
• Minimum of 1 year work experience in a customer service position
• Experience in a Contact Centre managing inbound and outbound calls
• Experience in managing customer queries via social media
• Minimum Diploma in a relevant field
• Able to speak Nyanja and Bemba fluently

Education Requirement: No Requirements

Work Hours: 8


Experience in Months: 12

Job application procedure
If you are interested in this position, please submit your letter of Interest and your CV by following the link here  by midnight on 20th March 2022. Only shortlisted candidates will be contacted.


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 20 March 2022
Duty Station: Lusaka
Posted: 17-03-2022
No of Jobs: 3
Start Publishing: 17-03-2022
Stop Publishing (Put date of 2030): 17-03-2065
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