Summary
Date Posted: Friday, June 11, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Hitachi Construction Machinery Zambia Ltd is looking for suitably qualified individuals who will be able to promote organizational excellence, for the below mentioned position on Contract Basis.
Position: Field Service Sales and Parts Engineers (SPE)- 3 Vacancies
Job Intent:
To ensure effective support for all Hitachi Construction Machinery to clients through accurate inspection and forecast with a view to increase/have sustained repeat business
Reports to: Service Manager/Site Manager
Branch: Kansanshi Solwezi

Key Responsibilities
• Effectively Communicate to the Service Manager regarding work flow and execution dates
• Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service coordinator.
• Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery
• Compile suggested parts lists for customer based on individual requirements and effectively communicate to service coordinator
• Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.
• Compile Scope of works for service Coordinator approval
• Complete scheduled servicing on customer machinery
• Complete scheduled repairs of customer machinery
• Attend unscheduled customer breakdowns and recommend viable solutions
• Implement mandatory service bulletins on customer machinery
• Complete and communicate photo information reports and field information reports as required.
• Assist in workshop and warehouse duties as required
• Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously
• Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
• Act as first judge support on all warranty claims to ensure accurate claims are processed
• Ensure to confirm costs recovery through machine inspections

Minimum Qualifications and Experience
• Must have a full Grade 12 certificate
• Must have Heavy Equipment Repair (HER)/ Mechanical Engineering Technologist
• Diploma or equivalent/better. Must have a minimum of 3 years’ minimum experience in a similar field and HI-TEP Repair certification will be an added advantage
• Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large)
• Member of Engineering Institution of Zambia (EIZ)

Competences
• Good Analytical Skills
• Good communication skills
• Good customer Relations
• Conversant with Report writing
• Member of Engineering Institution of Zambia (EIZ)
• Valid and unendorsed manual driver’s license

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

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Job application procedure
If you meet the above requirements, please send your detailed C.V, certified copies of certificates and a cover letter to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co;
Ltd. KK International Airport road plot 2350/M
P.O. Box 30182, Lusaka.

Or email in a single document to; humanresourceszambia@hcmaf.com
The closing date for applicants is Tuesday 15th June, 2021
NOTE: All applicants are thanked for their interest, and only shortlisted candidates will be contacted

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