ATM Support
2025-08-25T22:36:45+00:00
Absa Group
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_3682/logo/Absa%20Group.png
https://www.absa.africa/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Banking
Admin & Office
2025-08-29T17:00:00+00:00
Zambia
8
Job Summary
To provide specialist advice and support in business enablement and creation of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs.
The Primary responsibility of the job is to:
• To facilitate, coordinate and support customer primacy by ensuring ATM uptime of no less than 95% across the network
• To monitor country cash level and limits and monitor ATM uptime
• Deputise for the ATM Team Leader
• Take up additional duties including any other duties that may be provided by the line Manager
• Reconcile and resolve cash send and NFS queries
• Monitor and ensure all service are working on the ATMs
• Management of external vendor and processing of payments
Job Description
Business Management: To provide specialist advice and support in assisting to manage and deliver on projects | Meeting deadlines: Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | : | :
Key Accountability
People management 40%
- Ensure that Team members receive coaching and feedback in order to archive their maximum potential
- Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs
- Motivate staff and ensure they are recognized through the absa recognition schemes
- Create an empowering environment for Team members, encouraging ownership and initiative.
- Conduct snap checks and /or assist colleagues engaged in snap checks.
Business Management 40%
- Agree targets and take accountability for the overall achievement of performance objectives for the team in terms
- Customer experience
- Cost performance
- Risk and rigour amazement
- Budget accountability in costs such as overtime, telephones etc
- Brand, product and business proposition:
- Manage SLA between the Bank and other 3rd party vendors
- Develop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5-week rolling average of 95%
Risk Management 15%
- Ensure that cash environment and assets are secured
- Ensure that all relevant regulatory requirements are met
- Remediate audit findings and risk events
- Attend various meetings
- Ensure ATM sites are secured as per stipulated standards
- Ensure that all revenue is collected
- Maintain effective managements information
TCF Embedding 5%
- Ensure TCF principles are adhered to by the Team at all times
Risk & Control
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and Standards
Education
Further Education and Training Certificate (FETC): Office Administration (Required)
• To facilitate, coordinate and support customer primacy by ensuring ATM uptime of no less than 95% across the network • To monitor country cash level and limits and monitor ATM uptime • Deputise for the ATM Team Leader • Take up additional duties including any other duties that may be provided by the line Manager • Reconcile and resolve cash send and NFS queries • Monitor and ensure all service are working on the ATMs • Management of external vendor and processing of payments Job Description Business Management: To provide specialist advice and support in assisting to manage and deliver on projects | Meeting deadlines: Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | : | : Key Accountability People management 40% Ensure that Team members receive coaching and feedback in order to archive their maximum potential Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs Motivate staff and ensure they are recognized through the absa recognition schemes Create an empowering environment for Team members, encouraging ownership and initiative. Conduct snap checks and /or assist colleagues engaged in snap checks. Business Management 40% Agree targets and take accountability for the overall achievement of performance objectives for the team in terms Customer experience Cost performance Risk and rigour amazement Budget accountability in costs such as overtime, telephones etc Brand, product and business proposition: Manage SLA between the Bank and other 3rd party vendors Develop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5-week rolling average of 95% Risk Management 15% Ensure that cash environment and assets are secured Ensure that all relevant regulatory requirements are met Remediate audit findings and risk events Attend various meetings Ensure ATM sites are secured as per stipulated standards Ensure that all revenue is collected Maintain effective managements information TCF Embedding 5% Ensure TCF principles are adhered to by the Team at all times Risk & Control Ensure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and Standards
Further Education and Training Certificate (FETC): Office Administration (Required)
JOB-68ace57dac22c
Vacancy title:
ATM Support
[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]
Jobs at:
Absa Group
Deadline of this Job:
Friday, August 29 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
To provide specialist advice and support in business enablement and creation of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs.
The Primary responsibility of the job is to:
• To facilitate, coordinate and support customer primacy by ensuring ATM uptime of no less than 95% across the network
• To monitor country cash level and limits and monitor ATM uptime
• Deputise for the ATM Team Leader
• Take up additional duties including any other duties that may be provided by the line Manager
• Reconcile and resolve cash send and NFS queries
• Monitor and ensure all service are working on the ATMs
• Management of external vendor and processing of payments
Job Description
Business Management: To provide specialist advice and support in assisting to manage and deliver on projects | Meeting deadlines: Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | : | :
Key Accountability
People management 40%
- Ensure that Team members receive coaching and feedback in order to archive their maximum potential
- Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs
- Motivate staff and ensure they are recognized through the absa recognition schemes
- Create an empowering environment for Team members, encouraging ownership and initiative.
- Conduct snap checks and /or assist colleagues engaged in snap checks.
Business Management 40%
- Agree targets and take accountability for the overall achievement of performance objectives for the team in terms
- Customer experience
- Cost performance
- Risk and rigour amazement
- Budget accountability in costs such as overtime, telephones etc
- Brand, product and business proposition:
- Manage SLA between the Bank and other 3rd party vendors
- Develop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5-week rolling average of 95%
Risk Management 15%
- Ensure that cash environment and assets are secured
- Ensure that all relevant regulatory requirements are met
- Remediate audit findings and risk events
- Attend various meetings
- Ensure ATM sites are secured as per stipulated standards
- Ensure that all revenue is collected
- Maintain effective managements information
TCF Embedding 5%
- Ensure TCF principles are adhered to by the Team at all times
Risk & Control
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and Standards
Education
Further Education and Training Certificate (FETC): Office Administration (Required)
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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