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Vacancy title:
Assistant Manager – Quality
Jobs at:
Ison Bpo Xperiences CompanyDeadline of this Job:
Friday, March 14 2025
Within Zambia , Lusaka, South - Central Africa
Summary
Date Posted: Wednesday, March 05 2025, Base Salary: Not Disclosed
Learn more about Ison Bpo Xperiences Company
Ison Bpo Xperiences Company jobs in Zambia
JOB DETAILS:
Position Summary:
The Assistant Manager – Quality works closely with the Operations team to define, standardize and monitor quality parameters and thereafter make recommendations for on-going improvements.
Oversee the Skills Development activities in ensuring delivery of training programmes; methodology to identify training needs; assessment efficiency of training programmes.
Plays a crucial role in the design and documentation of standard operating procedures including quality evaluation methodology based on organisational and client requirements. Continuously reviews processes and procedures, and provides on-going feedback for continuous improvements for quality standards.
Knowledge, Skills and Experience:
1. Degree in Management or equivalent.
2. Minimum of three (3) years in supervisory role in the Quality Function in a call center environment
3. Excellent understanding of the latest Quality tools and processes; workflow; work assignments; project management.
4. Proficient in MS Office with advanced MS Excel skills
5. Excellent Communication and organization skills
6. Excellent analytical skill
7. High level of accuracy and advanced numeracy skills.
8. Ability to work independently with minimum supervision
9. Flexible to work odd hours; weekends and/or public holidays if required in order to meet operational requirements.
10. Exposure to Six Sigma, TQM, Policy Deployment, ISO standards will be an added advantage.
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Should you be interested in applying for this role, please send your application letter, updated CV and relevant qualifications or via our website at isonxperiences.com, careers.
• Closing date:- Friday, 14th March 2025.
• Note: Only those who will meet the requirements will be contacted for interviews.
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