Vacancy title:
Assistant Outlet Manager

Jobs at:
Kigali Marriott Hotel

Deadline of this Job:
07th November 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 24th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Marriott International, Inc. is a leading global lodging company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in fiscal year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

A perfect place for someone just like you.

What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going. We invite you to search and apply for jobs at Marriott and discover opportunities to explore whatever inspires you.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

• Assisting in Management of Restaurant Team
  
• Handles employee questions and concerns.
  
• Monitors employees to ensure performance expectations are met.
  
• Provides feedback to employees based on observation of service behaviors.
  
• Assists in supervising daily shift operations.
  
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
  
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
  
• Conducting Day-to-Day Restaurant Operations
  
• Ensures all employees have proper supplies, equipment and uniforms.
  
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  
• Assists in ensuring compliance with all restaurant policies, standards and procedures.
  
• Monitors alcohol beverage service in compliance with local laws.
  
• Assists in achieving or exceeding budgeted goals.
  
• Performs all duties of restaurant employees and related departments as necessary.
  
• Opens and closes restaurant shifts.
  
• Providing Exceptional Customer Service
  
• Interacts with guests to obtain feedback on product quality and service levels.
  
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  
• Encourages employees to provide excellent customer service within guidelines.
  
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  
• Strives to improve service performance.
  
• Sets a positive example for guest relations.
  
• Assists in the review of comment cards and guest satisfaction results with employees.
  
• Meets and greets guests.
  
• Assisting in Human Resource Activities
  
• Supervises on-going training initiatives.
  
• Uses all available on the job training tools for employees.
  
• Communicates performance expectations in accordance with job descriptions for each position.
  
• Coaches and counsels employees regarding performance on an on-going basis.
  
• Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.