Summary
Date Posted: Tuesday, February 04, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Requirements
• Entry level
• No Education
• Salary to negotiate
• Lusaka
Description
Associate, S2B ChannelsAbout Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. .

The Role Responsibilities
– The scope of this role will cover the following activities:
– Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names
– Consider valid feedbacks from Business/Coverage team and exclude names
– Challenge void push backs
– Agree date for migration & update Next Gen & DCA Team
– On selective basis, contact clients and engage / prepare them on migration
– Provide support to migrated clients on use of new migrated platform, selective needs basis – hand-hold clients
– Collection of feedback in structured manner, analysis (GEMS, CEMS & usage)
– Timely escalation of critical issues impacting client in view of migration. Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on
– Assist to analyze issues on the ground, monitor thematic issues, and follow up with PSS team for the fix.
– Participate in the S2B NextGen Migration Forum – GB/CB Singapore
– Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress
– The candidate will adopt best practices and a structured approach towards project management for above scope.
– Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Job Skills: Not Specified

  Qualifications
– Minimum of 2 years’ experience in Banking and client facing
– Client focused mindset
– Computer competency
– Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
– Exceptional collaboration skills and ability to work effectively in a team
– Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
– Sound analytical skills to identify emerging risks, analyses reports and identify issues
– Good product/processes knowledge relating to channels.
– Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
– Strong ability to problem solve and sense of ownership to follow through matters
– Drive for growth & learning

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

{module 312}

Job application procedure
To apply for this job please visit www.bebee.com .

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}