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Vacancy title:
Call Centre Agent
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service, Sales & Retail, Communications & Writing]
Jobs at:
D2C Telcare Limited
Deadline of this Job:
Thursday, February 5 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Tuesday, January 27 2026, Base Salary: Not Disclosed
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Learn more about D2C Telcare Limited
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JOB DETAILS:
Join our Team as a Call Centre Agent
Location: Lusaka
Reports to: Team Leader
Are you someone who enjoys helping others and thrives in a fast-paced environment? At D2C Telcare Limited, we’re looking for motivated individuals who are passionate about customer service and eager to make a real impact. If you’re confident, adaptable, and ready to grow, we’d love to hear from you.
Job Purpose
As a Call Centre Agent, your role will be to:
- Handle customer inquiries with professionalism and empathy
- Resolve issues quickly while ensuring a positive experience
- Promote products and services that meet customer needs
- Meet performance goals and support customer retention
We’re seeking candidates who bring energy, clarity, and care to every conversation. You should have:
- A Grade 12 certificate (minimum requirement)
- The ability to speak Chewa (a strong advantage)
- Excellent communication skills, both spoken and written
- A clear and confident way of explaining product and service benefits
- A persuasive and engaging approach with customers
- Flexibility to adapt to changing sales strategies and market conditions
D2C Telcare is an equal opportunity employer. We welcome applications from all qualified individuals.
Work Hours: 8
Experience in Months: 12
Level of Education: high school
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Please send your application. make sure to include your current physical location in the subject lineÂ
Only shortlisted candidates will be contacted. If you don’t hear from us within four weeks of the closing date, please consider your application unsuccessful.
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