Vacancy title:
Call Centre Agent

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Kazang Zambia Limited

Deadline of this Job:
Sunday, May 11 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, May 8 2025, Base Salary: Not Disclosed

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JOB DETAILS:

We are looking for a dynamic and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for maintaining effective communication and support between the company and its customers.

Key Responsibilities:

Make outbound calls for queries, follow-ups, and resolution purposes
Answer and resolve inbound customer calls
Maintain accurate and up-to-date customer records
Address and resolve customer concerns and complaints
Provide detailed information on products and services
Identify and resolve product- and service-related issues
Perform any other duties as may be assigned

Qualifications:

A Diploma or Degree in Business Administration, Marketing, Public Administration, or any other related field
Strong communication and interpersonal skills
Ability to handle customer concerns professionally and efficiently
Excellent problem-solving abilities and attention to detail.

If you are passionate about customer service and meet the above qualifications, we encourage you to apply and become part of a fast-paced, service-oriented team.

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Please send your CV and cover letter 10th May 2025. Only shortlisted candidates will be contacted.

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