Zimworx is looking for a dedicated Client Services Lead to manage and optimize team operations, foster collaboration, and drive performance.

Responsibilities:

• Monitor attendance, breaks, and PTO to ensure smooth operations.
• Prepare and share performance and attendance reports with department leads.
• Track incentives and performance metrics for transparency and compliance.
• Support team members with IT issues and escalate concerns when needed.
• Organize team meetings to boost morale and collaboration.
• Relay feedback between clients and team members.
• Conduct quarterly assessments and assist with onboarding new team members.
• Introduce initiatives to improve operational efficiency

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field
• Proven experience in team leadership or client services management
• Strong organizational, communication, and problem-solving skills
• Ability to thrive in a collaborative, fast-paced environment

• Monitor attendance, breaks, and PTO to ensure smooth operations.
• Prepare and share performance and attendance reports with department leads.
• Track incentives and performance metrics for transparency and compliance.
• Support team members with IT issues and escalate concerns when needed.
• Organize team meetings to boost morale and collaboration.
• Relay feedback between clients and team members.
• Conduct quarterly assessments and assist with onboarding new team members.
• Introduce initiatives to improve operational efficiency

• Strong organizational skills
• Communication skills
• Problem-solving skills
• Ability to thrive in a collaborative, fast-paced environment

• Bachelor’s degree in Business Administration, Management, or a related field
• Proven experience in team leadership or client services management