Background

Zimworx is seeking a dedicated and proactive Client Success Partner to ensure exceptional client experiences and lead a high-performing team. If you excel at client engagement, team management, and operational oversight, this is your opportunity to make an impact.

Responsibilities

• Build and maintain strong relationships with clients and internal stakeholders, acting as the main liaison between clients, account managers, and back-office teams.
• Deliver exceptional client service by understanding needs, providing guidance, and ensuring satisfaction with company procedures and services.
• Oversee team productivity, attendance, and performance through routine checks, support, and reporting.
• Manage employee onboarding, training, and development, ensuring staff are informed and equipped to perform effectively.
• Address performance issues and enforce compliance with company policies and code of conduct.
• Provide guidance, information, and ongoing support to employees to foster a high-performing, professional work environment.

Requirements

• Bachelor’s degree in Sales, Administration, or a related field.
• 4+ years’ experience in a team leader or managerial role.
• Sales and Marketing certification is an added advantage.
• Proficiency in Microsoft Office Suite and Apple iWork Suite.
• Strong interpersonal, communication, and client engagement skills.
• Excellent organizational, problem-solving, and team leadership abilities.

• Build and maintain strong relationships with clients and internal stakeholders, acting as the main liaison between clients, account managers, and back-office teams.
• Deliver exceptional client service by understanding needs, providing guidance, and ensuring satisfaction with company procedures and services.
• Oversee team productivity, attendance, and performance through routine checks, support, and reporting.
• Manage employee onboarding, training, and development, ensuring staff are informed and equipped to perform effectively.
• Address performance issues and enforce compliance with company policies and code of conduct.
• Provide guidance, information, and ongoing support to employees to foster a high-performing, professional work environment.

• Strong interpersonal, communication, and client engagement skills
• Excellent organizational, problem-solving, and team leadership abilities
• Proficiency in Microsoft Office Suite and Apple iWork Suite

• Bachelor’s degree in Sales, Administration, or a related field
• Sales and Marketing certification is an added advantage