We are looking for nine dynamic Field Collections Officers (FCOs) in Zambia who are passionate about customer engagement and empowering individuals with sustainable solar energy.

About the Role:

We are seeking dedicated and professional Collections Officers to manage debt recovery, ensure timely repayments, and maintain a healthy customer portfolio in Eastern and Copperbelt provinces of Zambia.

Key Responsibilities:

• Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
• Conduct regular visits and follow-ups with customers holding overdue accounts.
• Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
• Initiate loan restructuring processes to align with customer repayment capacity.
• Provide basic technical support and troubleshoot product issues for customers.
• Maintain accurate and updated records of customer interactions and repayment status.
• Initiate and repossess company products as a last resort, in line with company policy.
• Achieve monthly collections and recovery targets as set by management.

What We Offer:

• Commission-based earnings with attractive performance incentives.
• Talk-time allowance to facilitate customer communication.
• The opportunity to work with a purpose-driven team dedicated to transforming lives through clean energy.

Requirements:

• Diploma or equivalent qualification in Business, Finance, Marketing, or a related field.
• Prior experience in collections, customer relations, or field sales is a plus.
• Excellent communication and negotiation skills.
• Proven ability to work independently and achieve set targets.

• Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
• Conduct regular visits and follow-ups with customers holding overdue accounts.
• Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
• Initiate loan restructuring processes to align with customer repayment capacity.
• Provide basic technical support and troubleshoot product issues for customers.
• Maintain accurate and updated records of customer interactions and repayment status.
• Initiate and repossess company products as a last resort, in line with company policy.
• Achieve monthly collections and recovery targets as set by management.

• Diploma or equivalent qualification in Business, Finance, Marketing, or a related field.
• Prior experience in collections, customer relations, or field sales is a plus.
• Excellent communication and negotiation skills.
• Proven ability to work independently and achieve set targets.