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Vacancy title:
Customer Care Agent
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]
Jobs at:
Okavango Foods Limited
Deadline of this Job:
Tuesday, April 22 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, April 8 2025, Base Salary: Not Disclosed
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Learn more about Okavango Foods Limited
Okavango Foods Limited jobs in Zambia
JOB DETAILS:
Location: Lusaka
Company: Okavango Foods Limited
Deadline: 7th April 2025
Okavango Foods Limited is looking for reliable, customer-focused individuals to join our dynamic Customer Care Team. We provide food solutions across Lusaka and beyond, and our customer care agents are the voice of our brand.
Shifts Include Day and Night Work
Applicants must be available for night shifts, holidays, and weekends on a rotating schedule.
Key Responsibilities:
- Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently.
- Receive and process customer orders accurately.
Address inquiries, resolve complaints, and escalate issues when needed. - Maintain records of customer interactions in the ERP and Freshchat systems.
- Collaborate with dispatch and production teams to ensure smooth delivery.
Minimum Requirements:
- Must be 26 years or older and of sober character
- Grade 12 certificate or equivalent (credit or better in English is preferred)
- Any tertiary education (certificate or diploma) is an added advantage
- Basic computer skills
- Strong communication skills in English and local languages
- Prior customer service experience is an added advantage
- Ability to work under pressure, multitask, and adapt quickly
- Must be willing to work night shifts, weekends, and holidays
What We Offer:
A fast-paced, team-oriented environment
Supportive training and onboarding
Career growth opportunities within a growing food company
Work Hours: 8
Experience: No Requirements
Level of Education: professional certificate
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Send your CV and a brief cover letter (include expected salary)
Subject Line: Customer Care Agent Application - Deadline: 7th April 2025
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