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Vacancy title:
Customer Care Manager
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Sales & Retail, Business Operations, Management, Real Estate]
Jobs at:
Napeza Properties
Deadline of this Job:
Friday, February 27 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Friday, February 13 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
We are looking for a confident, persuasive, and target-driven Customer Care Manager to join our growing team. The successful candidate will be responsible for contacting potential clients, generating leads, and converting prospects into customers.
Position
Customer Care Manager
Location
Lusaka
Employment Type
Full-Time
Key Responsibilities
- Make outbound calls to potential and existing clients
- Introduce and promote company products/services
- Generate and qualify sales leads
- Schedule appointments for the sales team
- Maintain accurate records of calls and customer information
- Follow up on previous calls and inquiries
- Achieve daily, weekly, and monthly call and sales targets
Minimum Qualifications
- Grade 12 Certificate (minimum requirement)
- Certificate/Diploma in Marketing, Sales, Business Administration, or related field (added advantage)
- Training in Customer Service or Telemarketing (added advantage)
Required Skills & Competencies
- Excellent verbal communication skills
- Strong persuasion and negotiation skills
- Confident and professional phone etiquette
- Ability to handle rejection and remain motivated
- Target-driven and results-oriented
- Basic computer skills (Microsoft Office, CRM systems)
- Good time management and organizational skills
Work Hours: 8
Experience in Months: 12
Level of Education: high school
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Application Method
Interested candidates are encouraged to submit their applications letter, CV and other supporting documents.
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