Customer Care Officer job at Road Transport and Safety Agency (RTSA)

Vacancy title:
Customer Care Officer

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Customer Service ]

Jobs at:

Road Transport and Safety Agency (RTSA)

Deadline of this Job:
04 February 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Wednesday, February 02, 2022 , Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Road Transport and Safety Agency (RTSA)
Road Transport and Safety Agency (RTSA) jobs in Zambia

The Government of the Republic of Zambia adopted a robust transport policy in the year 2002. As a consequence, the Road Transport and Safety Agency (RTSA) was established through an Act of Parliament; the Road Traffic Act No. 11 of 2002. RTSA has the mandate to implement Government policy on road safety and transport management.
The following vacancy now exist for suitably qualified and experienced persons:
Customer Care Officer – RTSA8 (1 position)

Purpose of the job
Assists the PR manager in promoting a positive image of the Agency

Duties and Responsibilities
• Assists the PR manager in executing marketing activities
• Picks up phone calls promptly and gives instant feedback
• Coordinate communication between Road Traffic Inspectors by promptly attending to radio signals and transmit appropriate signals on the radio
• Responds promptly to customer queries and complaint’s
• Maintains relationships with members of the public.
• Builds and maintain relationships with staff across the different departments.

• Grade twelve certificate
• At least 1-2 years’ experience in customer service
• Diploma Sales & Marketing, Journalism, Public Relations
• Good verbal and communication skill

Work Hours: 8

Experience in Months: 12

Level of Education:
Associate Degree

Job application procedure
Interested applicants should submit their application letters, detailed Curriculum Vitae, copies of academic & professional Qualifications to the following address;
The Head Human Resource & Administration
Road Transport & Safety Agency
Box 32167
Scanned copies shall be accepted provided all required documents are attached and emailed to
The closing date for receiving applications is 4th February, 2022

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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 04 February 2022
Duty Station: Lusaka
Posted: 02-02-2022
No of Jobs: 1
Start Publishing: 02-02-2022
Stop Publishing (Put date of 2030): 02-02-2027
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