Vacancy title:
Customer Relations Officer

[Type: FULL_TIME, Industry: Accounting, Category: Customer Service]

Jobs at:
Lumo Financial Services

Deadline of this Job:
Tuesday, May 13 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Lumo Financial Services Ltd is a Zambian company with head office in Kitwe.

The Company seeks the services of: Customer Relations Officer x 1

The responsibility of this role will include but not limited to the following:

• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Handle customer complaints and take appropriate action to resolve them or escalation.
• Negotiate payment arrangements with customers who have delinquent loans.
• Market institution’s products to individuals and firms, institution services that may meet customers’ needs.
• Understanding Customer Concerns
• Reinforce communicating within the Company
• Investigating Problems
• Training Staff by using both their knowledge of the company and of customer service best practices, by educating others hired to respond to customer complaints.
• Public Relations by building connections on behalf of the company by engaging all existing clients to ensure satisfaction, networking within the community to identify prospective customers and contribute to the organization’s marketing campaigns.
• Prepare reports to send to customers whose accounts are delinquent.

Qualifications and Experience

• Grade 12 Certificate or equivalent
• (Diploma) Business Administration or Marketing
• Work experience: at least one year in a similar industry.
• Computer Literate
• Women are  encouraged to apply
• Kitwe residents are encouraged to apply

The successful candidate must be aged between 20 and 25 years, innovative, good interpersonal Skills, result oriented and have the ability to work with own initiative, ability to understand scope of work, paying particular to Company Policies and Corporate Objectives.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Interested, suitably qualified and experienced applicants should send CV’s with traceable reference Closing date: Monday 13th May, 2025.
• NB: Only shortlisted candidates will be contacted.

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