Customer Retention and Loyalty Support
2025-07-17T19:01:39+00:00
Liquid Intelligent Technologies Zambia
https://cdn.greatzambiajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://zm.liquidhome.tech/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Information Technology
Management
2025-07-23T17:00:00+00:00
Zambia
8
Job Title: Customer Retention and Loyalty Support
Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Retention and Loyalty Support to develop and maintain excellent relations with new, existing & churned customers resulting in customer retention, satisfaction and loyalty.
Responsibilities;
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
- Track and report on the customer base with a keen focus on churn statistics
- Providing day to day support, training, and quality control for the WINBACK TEAM and Retention teams
- Drive win backs, liaising with the Manager on the deliverables to achieve the revenue targets for LIT Zambia by reducing churn and increase retention
- Drive LIT Retention Initiatives to improve and add value to the business revenue by arresting churn rates.
- Act as intermediary between the WINBACK Team and both LIT and OMNI management teams
- Acquire on the ground appreciation of the individual customer complaints and reasons for churn, collating actionable insights.
- Generate Performance Reports including competition analysis through customer exit interviews.
- Perform duties inherent in all supervisory and administrative positions.
- Execution of churn programs, i.e. outbound campaigns aimed at contacting customers who have churned.
- Exercise creative negotiation and sales technique to motivate customers to continue using products & services
- Manage tracking of additional or upgraded services, while providing a quality customer service
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
- Coordinate inter-departmental customer data sources for review by CEX senior Manager.
Candidate Requirements
- Must be a member of the Chartered Institute of Customer Management-CICM
- A Bachelor’s degree in any business related field
- Customer Experience Professional Qualification will be an added advantage
- 2 years of experience
- Attention to detail and accuracy
- Ability to manage own workload and high data capturing proficiency
- Strong reporting and presentation skills.
Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Track and report on the customer base with a keen focus on churn statistics Providing day to day support, training, and quality control for the WINBACK TEAM and Retention teams Drive win backs, liaising with the Manager on the deliverables to achieve the revenue targets for LIT Zambia by reducing churn and increase retention Drive LIT Retention Initiatives to improve and add value to the business revenue by arresting churn rates. Act as intermediary between the WINBACK Team and both LIT and OMNI management teams Acquire on the ground appreciation of the individual customer complaints and reasons for churn, collating actionable insights. Generate Performance Reports including competition analysis through customer exit interviews. Perform duties inherent in all supervisory and administrative positions. Execution of churn programs, i.e. outbound campaigns aimed at contacting customers who have churned. Exercise creative negotiation and sales technique to motivate customers to continue using products & services Manage tracking of additional or upgraded services, while providing a quality customer service Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Coordinate inter-departmental customer data sources for review by CEX senior Manager.
Job Title: Customer Retention and Loyalty Support Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Retention and Loyalty Support to develop and maintain excellent relations with new, existing & churned customers resulting in customer retention, satisfaction and loyalty. Responsibilities; Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Track and report on the customer base with a keen focus on churn statistics Providing day to day support, training, and quality control for the WINBACK TEAM and Retention teams Drive win backs, liaising with the Manager on the deliverables to achieve the revenue targets for LIT Zambia by reducing churn and increase retention Drive LIT Retention Initiatives to improve and add value to the business revenue by arresting churn rates. Act as intermediary between the WINBACK Team and both LIT and OMNI management teams Acquire on the ground appreciation of the individual customer complaints and reasons for churn, collating actionable insights. Generate Performance Reports including competition analysis through customer exit interviews. Perform duties inherent in all supervisory and administrative positions. Execution of churn programs, i.e. outbound campaigns aimed at contacting customers who have churned. Exercise creative negotiation and sales technique to motivate customers to continue using products & services Manage tracking of additional or upgraded services, while providing a quality customer service Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Coordinate inter-departmental customer data sources for review by CEX senior Manager. Candidate Requirements · Must be a member of the Chartered Institute of Customer Management-CICM · A Bachelor’s degree in any business related field · Customer Experience Professional Qualification will be an added advantage · 2 years of experience · Attention to detail and accuracy · Ability to manage own workload and high data capturing proficiency · Strong reporting and presentation skills.
Job Title: Customer Retention and Loyalty Support Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Retention and Loyalty Support to develop and maintain excellent relations with new, existing & churned customers resulting in customer retention, satisfaction and loyalty. Responsibilities; Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Track and report on the customer base with a keen focus on churn statistics Providing day to day support, training, and quality control for the WINBACK TEAM and Retention teams Drive win backs, liaising with the Manager on the deliverables to achieve the revenue targets for LIT Zambia by reducing churn and increase retention Drive LIT Retention Initiatives to improve and add value to the business revenue by arresting churn rates. Act as intermediary between the WINBACK Team and both LIT and OMNI management teams Acquire on the ground appreciation of the individual customer complaints and reasons for churn, collating actionable insights. Generate Performance Reports including competition analysis through customer exit interviews. Perform duties inherent in all supervisory and administrative positions. Execution of churn programs, i.e. outbound campaigns aimed at contacting customers who have churned. Exercise creative negotiation and sales technique to motivate customers to continue using products & services Manage tracking of additional or upgraded services, while providing a quality customer service Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution Coordinate inter-departmental customer data sources for review by CEX senior Manager. Candidate Requirements · Must be a member of the Chartered Institute of Customer Management-CICM · A Bachelor’s degree in any business related field · Customer Experience Professional Qualification will be an added advantage · 2 years of experience · Attention to detail and accuracy · Ability to manage own workload and high data capturing proficiency · Strong reporting and presentation skills.
JOB-687948935418c
Vacancy title:
Customer Retention and Loyalty Support
[Type: FULL_TIME, Industry: Information Technology, Category: Management]
Jobs at:
Liquid Intelligent Technologies Zambia
Deadline of this Job:
Wednesday, July 23 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Title: Customer Retention and Loyalty Support
Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Retention and Loyalty Support to develop and maintain excellent relations with new, existing & churned customers resulting in customer retention, satisfaction and loyalty.
Responsibilities;
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
- Track and report on the customer base with a keen focus on churn statistics
- Providing day to day support, training, and quality control for the WINBACK TEAM and Retention teams
- Drive win backs, liaising with the Manager on the deliverables to achieve the revenue targets for LIT Zambia by reducing churn and increase retention
- Drive LIT Retention Initiatives to improve and add value to the business revenue by arresting churn rates.
- Act as intermediary between the WINBACK Team and both LIT and OMNI management teams
- Acquire on the ground appreciation of the individual customer complaints and reasons for churn, collating actionable insights.
- Generate Performance Reports including competition analysis through customer exit interviews.
- Perform duties inherent in all supervisory and administrative positions.
- Execution of churn programs, i.e. outbound campaigns aimed at contacting customers who have churned.
- Exercise creative negotiation and sales technique to motivate customers to continue using products & services
- Manage tracking of additional or upgraded services, while providing a quality customer service
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
- Coordinate inter-departmental customer data sources for review by CEX senior Manager.
Candidate Requirements
- Must be a member of the Chartered Institute of Customer Management-CICM
- A Bachelor’s degree in any business related field
- Customer Experience Professional Qualification will be an added advantage
- 2 years of experience
- Attention to detail and accuracy
- Ability to manage own workload and high data capturing proficiency
- Strong reporting and presentation skills.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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