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Vacancy title:
Customer Service Officer
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Sales & Retail]
Jobs at:
XYZ Corporation Zambia
Deadline of this Job:
Wednesday, May 28 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, May 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Location: Lusaka Contract Type: Full-Time Job Summary: The Customer Service Officer will manage customer inquiries, resolve complaints, and ensure high levels of customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Maintain accurate records of customer interactions.
- Process orders, forms, and applications.
- Resolve customer complaints promptly.
- Collaborate with the sales team to address customer concerns.
Qualifications:
- Diploma in Business Administration or related field.
- 2+ years of customer service experience.
Skills:
- Excellent communication and interpersonal skills.
- Problem-solving abilities.
- Patience and empathy.
Benefits:
- Competitive salary.
- Health benefits.
- Performance bonuses.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
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