Vacancy title:
Customer Service Representative

[Type: , Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Zimworx

Deadline of this Job:
Saturday, April 5 2025

Duty Station:
Within Zambia, Lusaka, Southern Africa

Summary
Date Posted: Wednesday, March 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Do relationships matter to you? Do you enjoy talking with and helping others? Are you looking to collaborate and innovate? Is your perfect environment one that is fast paced and takes time to celebrate success? If your answer to these questions is “yes!” then you may have just found the company you’ve been looking for.

Responsibilities:
Handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
Handle all client inquiries , requests and thoroughly educate them in the service.
Provide quality support in the areas of handling questions, troubleshooting and account assistance.
Look for innovative ways to better the product and improve the customer experience.
Provide innovative feedback to management to continue to better the department and process.

Requirements:
A 45 second self intro audio.
At least 1 year experience as a customer service representative.
Ability to communicate clearly and professionally, both verbally and in writing.
Pleasant attitude with an ability to adapt to change.
Strong listening skills, attention to detail, and decision making skills.
Excellent time management skills.
Customer-centric focus.

Work Hours:

Experience: 1 year

Level of Education: Bachelor’s degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

District: Lusaka

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