Vacancy title:
Customer Service Specialist

[Type: FULL_TIME, Industry: Logistics, Category: Customer Service]

Jobs at:
Newrest

Deadline of this Job:
Wednesday, August 13 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Mission

• As the commercial specialist in the subsidiary, you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
• Ensure billing is correct: all items are charged at the right price.
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Provide centralized and fluid external / internal operational communication between the unit and clients.
• Control and monitors the customer feedback and ensure tinely resolution of complaints.
• Ensure proper execution of corrective actions.
• Create business relationships with new customers, allowing the signing of new contracts.
• Ensure that the airline quality dashboard is maintained.
• Supporting costing as well as P&L processes

Profile

• Minimum 3 years of experience in commercial or customer services positions
• Experience in catering companies
• A previous experience on Airlines customer services is appreciated
• English fluent
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focussed on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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