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Vacancy title:
Customer Success Associate
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]
Jobs at:
HVGadgets
Deadline of this Job:
Saturday, November 1 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
You will be the key link between our customers, operations, and marketing teams - ensuring every order and inquiry is handled promptly, clearly, and professionally.
This is a full-time, in-office role for someone who enjoys solving problems and building customer trust.
Responsibilities
- Respond to customer messages via WhatsApp, email, and social media (Meta Business Suite).
- Track orders and coordinate with the operations team to ensure timely delivery.
- Manage product returns, exchanges, and support tickets.
- Document customer interactions in Google Sheets / CRM and prepare weekly reports.
- Collect feedback and identify ways to improve the overall customer experience.
- Assist with live chat and support ticketing systems.
Requirements
- Excellent communication skills in English (written and spoken).
- Strong organisation and multitasking ability.
- Professional and empathetic tone when dealing with customers.
- Experience using Google Workspace and Meta Business Suite.
- Must be based in Lusaka and available to work Monday - Friday, 09:00 - 17:00.
- Previous experience in customer service, sales, or e-commerce support is an advantage.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
How to Apply
- Submit your application through our website: hvgadgets.com/careers
- Include your CV and a short written response to this question:
- “How would you handle a customer whose order is delayed by 3 days?”
- Send a short video or voice introduction (30–60 seconds)
- Use the subject line: Customer Success Application – [Your Full Name]
- In your video, briefly introduce yourself and explain why you’d like to work at HVGadgets.
- Applications that don’t include both the website submission and introduction will be automatically disqualified.
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