Role Overview:

Spectrum Credit Limited is looking for driven and experienced DDACC & Real Pay Officer who will be responsible for managing and processing all Direct Debit and Automated Clearing (DDACC) transactions, Real Pay collections, and related reconciliations. The role ensures timely collection of customer repayments, coordination with banks and internal teams, and maintenance of strong controls to reduce failed transactions, reversals, and disputed payment.

Key Responsibilities:

A. DDACC Management

• Prepare, validate, and submit DDACC files to the bank on a daily/weekly/monthly basis.
• Monitor DDACC runs and track successful and failed debits.
• Investigate reasons for rejected or returned transactions and coordinate resolutions with the bank and internal teams.
• Maintain updated DDACC mandates and ensure customer banking details are accurate and protected.
• Liaise with Bank Operations Teams on all DDACC-related issues.

B. Real Pay Collections Processing

• Prepare and upload Real Pay payment files in line with the repayment schedule.
• Track and analyses daily Real Pay collection results.
• Resolve rejected, disputed, or reversed Real Pay transactions.
• Ensure all Real Pay mandates are up to date and compliant.

C. Reconciliations & Reporting

• Perform daily, weekly, and monthly reconciliations between bank collections, the core finance/loan system, and the general ledger.
• Ensure timely posting of receipts and adjustments.
• Prepare collection performance reports for Management (e.g., success rates, rejection trends, exception items).
• Track and follow up on pending reversals, unpaid transactions, and discrepancies.

D. Customer & Branch Support

• Resolve customer queries related to DDACC and Real Pay deductions.
• Provide guidance to branches on mandate processing, form completeness, and banking detail verification.
• Support the Credit Control team in following up on failed deductions.

Requirements:

• Diploma or Degree in Accounting, Finance, Banking, or related field.
• Minimum 3 years’ experience in banking operations, collections, reconciliations, or payment processing.
• Experience with DDACC, Real Pay, or digital collections systems is an added advantage.
• Proficiency in Excel and financial systems.

• Prepare, validate, and submit DDACC files to the bank on a daily/weekly/monthly basis.
• Monitor DDACC runs and track successful and failed debits.
• Investigate reasons for rejected or returned transactions and coordinate resolutions with the bank and internal teams.
• Maintain updated DDACC mandates and ensure customer banking details are accurate and protected.
• Liaise with Bank Operations Teams on all DDACC-related issues.
• Prepare and upload Real Pay payment files in line with the repayment schedule.
• Track and analyses daily Real Pay collection results.
• Resolve rejected, disputed, or reversed Real Pay transactions.
• Ensure all Real Pay mandates are up to date and compliant.
• Perform daily, weekly, and monthly reconciliations between bank collections, the core finance/loan system, and the general ledger.
• Ensure timely posting of receipts and adjustments.
• Prepare collection performance reports for Management (e.g., success rates, rejection trends, exception items).
• Track and follow up on pending reversals, unpaid transactions, and discrepancies.
• Resolve customer queries related to DDACC and Real Pay deductions.
• Provide guidance to branches on mandate processing, form completeness, and banking detail verification.
• Support the Credit Control team in following up on failed deductions.

• Proficiency in Excel
• Proficiency in financial systems
• DDACC experience (advantage)
• Real Pay experience (advantage)
• Digital collections systems experience (advantage)

• Diploma or Degree in Accounting, Finance, Banking, or related field.