Development Of Excreta (Shit) Flow Diagrams For Kafubu Water And Sanitation Company’s Areas Of Operation tender job at WaterAid Zambia
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Request for proposals -Terms of Reference
Title Development of Excreta (Shit) Flow Diagrams for Kafubu
Water and Sanitation Company’s areas of operation
Area of assignment Ndola, Luanshya, Masaiti and Mpongwe, Zambia
Proposal due date 20th November 2025 (12:00 hours)
Expected starting date 20th December 2025
Expected completion date 18 February 2026
Duration of assignment 10 weeks
Assignment contact(s)
Adamson Sakala (Adamsonsakala@wateraid.org), Eddy
Chikuta (Eddychikuta@wateraid.org) and Lungi Biyela
(lungibiyela@wateraid.org)
1Background
A Sanitation and Water Operator Partnership (SWOP) between Kafubu Water and
Sanitation Company Limited (KWSC), Northumbrian Water Limited (NWL) and Partners,
and WaterAid is currently underway. The SWOP is being implemented in the KWSC areas
of operation i.e. Ndola, Luanshya, Masaiti and Mpongwe, located in the Copperbelt
Province in Zambia.
Kafubu Water and Sanitation Company Limited was established in the year 2000 through
the Water Supply and Sanitation Act No. 28 of 1997, with the mandate of providing water
and sanitation services to three Districts. At formation, the Ndola City Council, Luanshya
Municipal Council, and Masaiti District Council were the Shareholders of the Utility.
However, Mpongwe District Council was included as a shareholder of KWSC in the year
2023, thereby taking over the provision of water and sanitation services in Mpongwe
District. At the close of 2022, the combined population of the 4 districts was 1,149,860
with 89% and 61% of the urban population receiving water and sanitation services
respectively.
KWSC has developed a Strategic Plan for the period in planning of 2023-2027, it is based
on the following 5 pillars:
1) Universal coverage of water and sanitation services
2) Financial Sustainability
3) Quality Service Delivery
4) Operational Efficiency
5) Change Management
The Objectives set for the period in planning are as follows:
• Objective 1: To Reduce Non-Revenue Water from 75% to 25% by 2027
• Objective 2: To Increase O&M Coverage from 52% to 110% by 2027
• Objective 3: To Increase Service Delivery and Sanitation Coverage (Offsite and Onsite)
from 62% to 85% by 2027
• Objective 4: To Improve Staff Productivity Levels from 81% to 98% by 2027
• Objective 5: To Develop and Maintain Quality Management Systems by 2027
• Objective 6: To Improve Liquidity and Profitability
Under Objective 3, below are the strategies to achieve this objective and the key
results.
Strategies Key results
Systematic replacement of 120km of
597km of the sanitary sewer network
• Increased revenue base
• Increased sanitation coverage
• Reduced blockages and overflows
• Reduced sanitation related customer
complaints
Development and implementation of
FSM and OSS business models to account
for 23% of SSW coverage
• Increased sanitation coverage
• Increased revenue base
Increase offsite sanitary sewer coverage
in urban areas by 5%
• Increased sanitation coverage
• Increased revenue base
To increase volume of wastewater, which
is safely treated and disposed from
42,000m3/day to 100,000m3/day
• Safe environment
2Scope of work
To progress the implementation of some of the strategies of Objective 3 of the KWSC
Strategic Plan, Shit Flow Diagrams (SFDs) and corresponding reports need to be
developed. SFDs for each of the four (4) towns under KWSC areas of operation and an
overall SFD for KWSC are required.
The selected consultant will be responsible for:
• Conducting a situational analysis of the existing sanitation infrastructure
• Mapping excreta flows across the sanitation service chain
• Developing SFDs that accurately represents the current state of sanitation
management in the KWSC service areas.
• Providing recommendations for improved sanitation service delivery based on
findings.
• Delivering the final SFD in both digital and physical formats.
2.1 Inception (Week 1)
The first week will be allocated to confirm contractual obligations and agree on final
scope of work and expected timeline. The consultant is invited to apply their minds and
offer improvements to the Scope of Work (SoW) as long as the overall goal is achieved.
Communication – name in brackets indicates responsibility:
- Hybrid inception meeting (KWSC, NWL and WaterAid and
- Minutes of inception meeting. Within 3 working days of meeting. (Consultant)
2.2 Data gathering (Weeks 2 – 6)
Data required for the development of the SFDs will be collected through literature
reviews, interviews with key stakeholders, reviews of KWSC operational data and other
methods applicable.
Communication – name in brackets indicates responsibility:
- Hybrid progress meeting end of Week 4 (KWSC, NWL and WaterAid))
- Presentation of progress. Include challenges, assumptions undertaken thus far.
(Consultant)
- Minutes of progress meeting. Within 3 working days of meeting. (Consultant)
2.3 Development of SFDs and reports (Weeks 7 – 8)
Generate SFDs for each of KWSC towns and accompanying reports using the SFD
Graphic Generator.
Communication – name in brackets indicates responsibility:
- Virtual progress meeting end of Week 8 (KWSC, NWL and WaterAid)
- Consultant to present generated SFDs for validation and approval by KWSC
(NWASCO, MWDS).
- Minutes of progress meeting. Within 3 working days of meeting. (Consultant)
2.4 Final review, presentation and close-out (Week 9)
A due date for delivery of the final deliverables will be agreed on during inception. The
Consultant will present the findings to KWSC management and stakeholders.
Communication – name in brackets indicates responsibility:
6Request for proposals -Terms of Reference
- Presentation meeting in week 9. Presentation to be held in-person at KWSC Head
Office in Ndola
- Presentation of final deliverables. (Consultant)
- Final submission of agreed deliverables at end of project. (Consultant)
3Outputs and timeline
This section shows a summary of the expected outcomes and estimated timeline. The
consultant should replicate this table with their own timeline & estimate as part of
proposal submission. This section must be read in conjunction with the previous section
outlining the scope of work.
Scope of work & outputs Due date Lead
Inception
• Signed agreement
• Minutes of inception meeting – including
agreement on final deliverables & due
dates
Week 1 WaterAid/KWSC
• Data collection
• Interviews with key stakeholders
• Mapping of sanitation facilities
Week 6 Consultant
• Generation of SFDs and reports Week 8 Consultant
Final review, presentation & close-out Week 10 Consultant
4Team composition and qualifications
In addition to academic qualifications at a graduate level, the team members should
possess the following experience and skills.
4.1 Key experts and minimum requirements
The staff described below are required as minimum requirements to achieve the
objectives of this project.
Position Minimum Qualifications and Experience
Project Leader
Education:
Minimum of Master’s degree in civil / environmental
/Sanitation/ Engineering or other relevant discipline.
General experience:
Minimum years’
experience: 10 years
relevant experience
in sanitation
Position Minimum Qualifications and Experience
management,
research or similar
• Experience as Project Manager or Team Leader on
previous projects similar in scale and content to this
one.
Specific experience:
• Minimum of 10 years’ experience in the WASH sector
• Demonstrated knowledge of the sanitation sector in
Zambia
• Demonstrated knowledge and application of the SFD
tool
• Bidding consultants are expected to have demonstrable
experience in the creation of SFDs.
• Excellent and demonstratable communication, report
writing and presentation skills, especially in English.
• Experience in undertaking desk review and collating
key information or anything similar.
• Experience in conducting interviews with diverse types
of Key Informants including government officials,
CBOs, among others
5Application process
Submissions from interested consultants should comply to the requirements set out in
this section.
5.1 Technical Proposal
Technical proposal that does not exceed 10 pages should include:
• Introduction and Interpretation of the TOR (Terms of Reference)
• Methodology to be used in undertaking the assignment, showing in detail how the
consultant team will obtain rigorous evidence-based estimates of the different shit
flow components in each location
• Work plan (i.e. time and activity schedule, in line with timeline shown in Section 3).
• Relevant experience of staff as related to the assignment.
• Curriculum Vitae of team
The Technical proposal will be evaluated based on the criteria below.
Scoring criteria Max score
1. Methodology 40
2. Work Plan 10
3. Relevant experience in conducting a similar assignment 30
4. Qualification/s of assignment lead and staff related to the
assignment
20
TOTAL TECHNICAL SCORE
Minimum score o f 70 required prior to financial evaluation
100
A proposal shall be disqualified at this stage if it does not respond to important aspects
of the TOR or if it fails to achieve the minimum technical score of 70% after composite
score from all evaluators. Only consultants meeting minimum technical score will have
their financial proposals evaluated.
5.2 Financial proposal
Financial proposal that includes:
• A table similar to the ‘outputs and timeline’-table (section 3 of this RFP) with cost
breakdown per output
• For each staff member involved, provide breakdown of hours, hourly rate and total
cost
• Any other operational costs to be incurred during this assignment
• Final lumpsum including VAT in Zambian Kwacha (ZMK)
5.3 Submission
Interested Consultant should submit their technical and financial proposals by email.
Email details and submission date are shown on the Title page of this RFP. The email
subject should reflect the Title of this assignment as shown on the Title-page.
All enquiries should be emailed the Assignment contact listed on the Title-page.
Title Development of Excreta (Shit) Flow Diagrams for Kafubu
Water and Sanitation Company’s areas of operation
Area of assignment Ndola, Luanshya, Masaiti and Mpongwe, Zambia
Proposal due date 20th November 2025 (12:00 hours)
Expected starting date 20th December 2025
Expected completion date 18 February 2026
Duration of assignment 10 weeks
Assignment contact(s)
Adamson Sakala (Adamsonsakala@wateraid.org), Eddy
Chikuta (Eddychikuta@wateraid.org) and Lungi Biyela
(lungibiyela@wateraid.org)
1Background
A Sanitation and Water Operator Partnership (SWOP) between Kafubu Water and
Sanitation Company Limited (KWSC), Northumbrian Water Limited (NWL) and Partners,
and WaterAid is currently underway. The SWOP is being implemented in the KWSC areas
of operation i.e. Ndola, Luanshya, Masaiti and Mpongwe, located in the Copperbelt
Province in Zambia.
Kafubu Water and Sanitation Company Limited was established in the year 2000 through
the Water Supply and Sanitation Act No. 28 of 1997, with the mandate of providing water
and sanitation services to three Districts. At formation, the Ndola City Council, Luanshya
Municipal Council, and Masaiti District Council were the Shareholders of the Utility.
However, Mpongwe District Council was included as a shareholder of KWSC in the year
2023, thereby taking over the provision of water and sanitation services in Mpongwe
District. At the close of 2022, the combined population of the 4 districts was 1,149,860
with 89% and 61% of the urban population receiving water and sanitation services
respectively.
KWSC has developed a Strategic Plan for the period in planning of 2023-2027, it is based
on the following 5 pillars:
1) Universal coverage of water and sanitation services
2) Financial Sustainability
3) Quality Service Delivery
4) Operational Efficiency
5) Change Management
The Objectives set for the period in planning are as follows:
• Objective 1: To Reduce Non-Revenue Water from 75% to 25% by 2027
• Objective 2: To Increase O&M Coverage from 52% to 110% by 2027
• Objective 3: To Increase Service Delivery and Sanitation Coverage (Offsite and Onsite)
from 62% to 85% by 2027
• Objective 4: To Improve Staff Productivity Levels from 81% to 98% by 2027
• Objective 5: To Develop and Maintain Quality Management Systems by 2027
• Objective 6: To Improve Liquidity and Profitability
Under Objective 3, below are the strategies to achieve this objective and the key
results.
Strategies Key results
Systematic replacement of 120km of
597km of the sanitary sewer network
• Increased revenue base
• Increased sanitation coverage
• Reduced blockages and overflows
• Reduced sanitation related customer
complaints
Development and implementation of
FSM and OSS business models to account
for 23% of SSW coverage
• Increased sanitation coverage
• Increased revenue base
Increase offsite sanitary sewer coverage
in urban areas by 5%
• Increased sanitation coverage
• Increased revenue base
To increase volume of wastewater, which
is safely treated and disposed from
42,000m3/day to 100,000m3/day
• Safe environment
2Scope of work
To progress the implementation of some of the strategies of Objective 3 of the KWSC
Strategic Plan, Shit Flow Diagrams (SFDs) and corresponding reports need to be
developed. SFDs for each of the four (4) towns under KWSC areas of operation and an
overall SFD for KWSC are required.
The selected consultant will be responsible for:
• Conducting a situational analysis of the existing sanitation infrastructure
• Mapping excreta flows across the sanitation service chain
• Developing SFDs that accurately represents the current state of sanitation
management in the KWSC service areas.
• Providing recommendations for improved sanitation service delivery based on
findings.
• Delivering the final SFD in both digital and physical formats.
2.1 Inception (Week 1)
The first week will be allocated to confirm contractual obligations and agree on final
scope of work and expected timeline. The consultant is invited to apply their minds and
offer improvements to the Scope of Work (SoW) as long as the overall goal is achieved.
Communication – name in brackets indicates responsibility:
- Hybrid inception meeting (KWSC, NWL and WaterAid and
- Minutes of inception meeting. Within 3 working days of meeting. (Consultant)
2.2 Data gathering (Weeks 2 – 6)
Data required for the development of the SFDs will be collected through literature
reviews, interviews with key stakeholders, reviews of KWSC operational data and other
methods applicable.
Communication – name in brackets indicates responsibility:
- Hybrid progress meeting end of Week 4 (KWSC, NWL and WaterAid))
- Presentation of progress. Include challenges, assumptions undertaken thus far.
(Consultant)
- Minutes of progress meeting. Within 3 working days of meeting. (Consultant)
2.3 Development of SFDs and reports (Weeks 7 – 8)
Generate SFDs for each of KWSC towns and accompanying reports using the SFD
Graphic Generator.
Communication – name in brackets indicates responsibility:
- Virtual progress meeting end of Week 8 (KWSC, NWL and WaterAid)
- Consultant to present generated SFDs for validation and approval by KWSC
(NWASCO, MWDS).
- Minutes of progress meeting. Within 3 working days of meeting. (Consultant)
2.4 Final review, presentation and close-out (Week 9)
A due date for delivery of the final deliverables will be agreed on during inception. The
Consultant will present the findings to KWSC management and stakeholders.
Communication – name in brackets indicates responsibility:
6Request for proposals -Terms of Reference
- Presentation meeting in week 9. Presentation to be held in-person at KWSC Head
Office in Ndola
- Presentation of final deliverables. (Consultant)
- Final submission of agreed deliverables at end of project. (Consultant)
3Outputs and timeline
This section shows a summary of the expected outcomes and estimated timeline. The
consultant should replicate this table with their own timeline & estimate as part of
proposal submission. This section must be read in conjunction with the previous section
outlining the scope of work.
Scope of work & outputs Due date Lead
Inception
• Signed agreement
• Minutes of inception meeting – including
agreement on final deliverables & due
dates
Week 1 WaterAid/KWSC
• Data collection
• Interviews with key stakeholders
• Mapping of sanitation facilities
Week 6 Consultant
• Generation of SFDs and reports Week 8 Consultant
Final review, presentation & close-out Week 10 Consultant
4Team composition and qualifications
In addition to academic qualifications at a graduate level, the team members should
possess the following experience and skills.
4.1 Key experts and minimum requirements
The staff described below are required as minimum requirements to achieve the
objectives of this project.
Position Minimum Qualifications and Experience
Project Leader
Education:
Minimum of Master’s degree in civil / environmental
/Sanitation/ Engineering or other relevant discipline.
General experience:
Minimum years’
experience: 10 years
relevant experience
in sanitation
Position Minimum Qualifications and Experience
management,
research or similar
• Experience as Project Manager or Team Leader on
previous projects similar in scale and content to this
one.
Specific experience:
• Minimum of 10 years’ experience in the WASH sector
• Demonstrated knowledge of the sanitation sector in
Zambia
• Demonstrated knowledge and application of the SFD
tool
• Bidding consultants are expected to have demonstrable
experience in the creation of SFDs.
• Excellent and demonstratable communication, report
writing and presentation skills, especially in English.
• Experience in undertaking desk review and collating
key information or anything similar.
• Experience in conducting interviews with diverse types
of Key Informants including government officials,
CBOs, among others
5Application process
Submissions from interested consultants should comply to the requirements set out in
this section.
5.1 Technical Proposal
Technical proposal that does not exceed 10 pages should include:
• Introduction and Interpretation of the TOR (Terms of Reference)
• Methodology to be used in undertaking the assignment, showing in detail how the
consultant team will obtain rigorous evidence-based estimates of the different shit
flow components in each location
• Work plan (i.e. time and activity schedule, in line with timeline shown in Section 3).
• Relevant experience of staff as related to the assignment.
• Curriculum Vitae of team
The Technical proposal will be evaluated based on the criteria below.
Scoring criteria Max score
1. Methodology 40
2. Work Plan 10
3. Relevant experience in conducting a similar assignment 30
4. Qualification/s of assignment lead and staff related to the
assignment
20
TOTAL TECHNICAL SCORE
Minimum score o f 70 required prior to financial evaluation
100
A proposal shall be disqualified at this stage if it does not respond to important aspects
of the TOR or if it fails to achieve the minimum technical score of 70% after composite
score from all evaluators. Only consultants meeting minimum technical score will have
their financial proposals evaluated.
5.2 Financial proposal
Financial proposal that includes:
• A table similar to the ‘outputs and timeline’-table (section 3 of this RFP) with cost
breakdown per output
• For each staff member involved, provide breakdown of hours, hourly rate and total
cost
• Any other operational costs to be incurred during this assignment
• Final lumpsum including VAT in Zambian Kwacha (ZMK)
5.3 Submission
Interested Consultant should submit their technical and financial proposals by email.
Email details and submission date are shown on the Title page of this RFP. The email
subject should reflect the Title of this assignment as shown on the Title-page.
All enquiries should be emailed the Assignment contact listed on the Title-page.
Job Info
Job Category:
Tenders in Zambia
Job Type:
Full-time
Deadline of this Job: Wednesday, December 3 2025
Duty Station: Zambia | Lusaka | Zambia
Posted:
14-11-2025
No of Jobs:
1
Start Publishing:
14-11-2025
Stop Publishing (Put date of 2030):
14-11-2099
Apply Now
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